Ma. Cristina Jasim

Data Entry Clerk

Message

Intro

Philippines

Studied Junior Secretarial II at La Consolacion College

Joined March 21, 2025

Skills

Languages

English

Fluent

About

I am a dedicated and detail-oriented professional with over nine years of experience in customer service, administrative support, and client engagement. I thrive in fast-paced environments, where my strong problem-solving skills, ability to multitask, and commitment to excellent customer service allow me to succeed. I am highly skilled in handling customer inquiries, troubleshooting issues, and ensuring customer satisfaction. My ability to adapt quickly to new tools and technologies, combined with my strong written and verbal communication skills, makes me a great fit for remote roles, especially in chat support and customer service. I am eager to bring my experience, professionalism, and customer-first mindset to a dynamic team where I can continue to learn and grow.

Experience

SwiftHome Real Estate - Independent Contractor

Mar 2024 – Jan 2025

Remote

Lead Generation Specialist

● Contacted prospects to schedule appointments with real estate agents. ● Build rapport with clients, ensuring a positive customer experience. ● Utilized strong communication skills to achieve high appointment-setting success rates.

DBA Collective Solution International

Jan 2024 – Feb 2024

Remote

Senior Contact Center Associate

● Ensured timely and accurate data entry to support business operations. ● Assisted customers with roadside emergencies, providing timely and effective solutions. ● Maintained detailed logs of interactions to ensure accurate service tracking.

Tactical BackOffice - Independent Contractor

Apr 2023 – Sep 2023

Remote

Customer Service Representative/Intake Specialist

● Managed patient accounts and ensured accurate intake processing. ● Coordinated with insurance providers to verify eligibility. ● Processed sales orders for durable medical equipment while providing exceptional customer support.

Hexaware Technologies Ltd.

Mar 2021 – Apr 2022

Remote

Customer Care Representative

● Processed and organized client information for efficient retrieval and reporting. ● Assisted customers with magazine subscriptions and inquiries. ● Resolved customer complaints effectively while managing billing processes.

Sitel Philippines

Sep 2019 – Jun 2020

Philippines

Customer Service Representative

● Provided technical and billing support for telecom customers. ● Scheduled repair appointments and managed payment transactions. ● Resolved escalations, enhancing problem-solving skills.

CONCENTRIX

Mar 2014 – Sep 2019

Philippines

Customer Support Associate

● Maintained accurate customer records to ensure data integrity. ● Supported customers with billing and escalations for e-commerce transactions. ● Identified recurring issues and implemented effective solutions.

PanAsiatic Solutions

Dec 2011 – Dec 2013

Philippines

Customer Service Representative

● Entered and updated client information in the CRM system with precision. ● Resolved customer complaints with empathy, fostering loyalty. ● Handled escalated calls efficiently, ensuring customer satisfaction.

Maron-Punzal Lying-in Clinic

Apr 2009 – Jun 2011

Philippines

Medical Secretary

● Scheduled appointments and managed patient records. ● Provided administrative support to an OB-GYN in a clinical setting.

San Sebastian Bakers Supply, Inc.

Jan 2000 – Dec 2006

Philippines

Supervisor

● Oversaw inventory management and ensure timely restocking. ● Handled invoicing, payroll, and financial tasks.

Bayawa and Bayawa Law Office

Apr 1993 – Jun 1996

Philippines

Secretary

● Managed legal documents and maintained organized records. ● Scheduled meetings and facilitated client communications.

Education

La Consolacion College

Jun 1991 – Mar 1993

Associate Degree, Junior Secretarial II