I’m a very dependable, organized, and people centered person who genuinely enjoys helping others. I’m a single mom of two boys, and balancing motherhood, school, and career growth has taught me strong time-management skills, patience, and how to stay calm and focused under pressure all of which translate really well into a live chat support role. I’m currently focused on building a long-term remote career in healthcare and customer support, and I’ve been intentionally developing my communication, computer, and organizational skills to make sure I show up professionally and consistently in everything I do.
Experience
AGERO
Jun 2022 – Present
Reomote
Customer Service Dispatcher
+Navigate complex Payer Portals to perform Insurance Verification and coverage validation, ensuring all service
requests met specific qualification standards to prevent revenue loss.
+Coordinate specialized logistics and service delivery by auditing incoming requests for accuracy and
communicating real-time updates to service providers.
+Optimize documentation accuracy by conducting thorough Medical Record Review of service logs, ensuring
compliance with internal protocols and external partner requirements.
