Mae Ann Omila

Customer Service / Fraud Analyst / Team Lead

Message

Intro

Davao City, Philippines

Studied Education at The University of Mindanao

Studied at A.L Navarro National High School

Consumer Services

Joined September 26, 2024

Skills

Languages

English

Advanced

About

I am a resilient, proactive and detail oriented person. I have been working in the BPO industry for 6 years and 7 months. Became a lead previously for 1 year and 7 months.

Experience

Open Access BPO

Oct 2021 – May 2023

Team Lead

Check daily my Team's attendance. Weekly coaching with my agents to make sure they'll pass their monthly scores. Attend to Client's weekly and monthly strategic plan.

Open Access BPO

Jun 2019 – Oct 2021

Fraud Analyst

We checked accounts and users of the TaskRabbit application. We process invoice and approve if it's not fraud. We process background check.

Ibex Global Solutions

Sep 2018 – May 2019

Technical Support Representative

Have handled Telco accounts. We handled US customers and assist them with their internet, cable and phone bill, technical issues and we do soft selling.

VXI Global Holdings B.V

Aug 2015 – Aug 2018

Customer Service Associate

I have handled different accounts such as Uber, Financial Services and Technical Account.

Education

The University of Mindanao

Jun 2014 – Sep 2014

Bachelor of Science in Secondary Education Major in English, Education

A.L Navarro National High School

Jun 2008 – Mar 2012

High School