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Magdalena Francisczok

Your Virtual Assistant - Let's find out together how can I help you!

Birgu, Malta
Customer Service Specialist at Aviva
Virtual Assistant at YVA - Your Virtual Assistant
Studied Finance and Banking at WSB University
Studied Biology-Chemistry-Physics at High School in Zelów
Joined May 9, 2022



Native or Bilingual
- Do you feel like you have too much to do? - Your to-do list is ever growing? - You have other important things going on in your life and just not enough time to do it? That is the reality of todays world! It is hard to find time for everything and you don't need to be always the subject matter expert. Lucky you! You found me Your Virtual Assistant! You can buy that time and that expertise from me! Let's find out together how can I help you! What I do - PMO Support - Data Analytics - Digital Marketing - eCommerce - Small Administration - Technical Support My Experience - I have 15 years of professional experience in Administration, Banking and Insurance. - I have 3 years of professional experience as a Virtual Assistant. I specialize in PMO support and Data Analytics. I also have experience with Digital Marketing, eCommerce, Small Administration and Technical Support. My Soft Skills - I am an enthusiastic, motivated, reliable, responsible and hardworking person. - I am both a mature team member and an independent specialist. - I can adapt to constantly changing and difficult situations. - I have strong interpersonal skills and I am a critical thinker. Tools I know and Domain Knowledge I have - I am comfortable working with MS Office, Google Workspace, Open Office and Confluence. - I can manage seller accounts on Amazon, eBay, OLX, Lento, Gumtree, Allegro and Ceneo platforms. - I am comfortable with administrator panels of WordPress and other popular CMS platforms. - I know how to use project management tools like Jira, Asana, Trello and ClickUp. - I know how to manage a project in traditional (Waterfall) and agile methodologies (SCRUM, Lean). - I know how to manage profiles on Google, Facebook, Instagram and Twitter. - I have knowledge about Digital Marketing, including SEO, PPC and Internet Analytics. - I can write SEO friendly copy and original content. - I have basic troubleshooting skills and experience working with workstations based on MS Windows, mobile devices based on Android, printers, scanners, network routers, point-of-sale systems and self-service checkouts machines. - I understand the underwriting process. - I understand the software development process. Contact me!
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Sep 2020 – Present
Customer Service Specialist
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YVA - Your Virtual Assistant
Jan 2020 – Present
Virtual Assistant
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Euro Bank
Mar 2019 – Sep 2020
Sales Specialist
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Market Ubezpieczen
Jan 2015 – Mar 2019
Branch Manager
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Sales Group
Jun 2014 – Dec 2014
Key Account Manager
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Credit Agricole Bank
Feb 2010 – May 2014
Customer Service Specialist
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Sep 2008 – Feb 2010
Office Manager
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WSB University
Oct 2008 – Present
Finance and Banking
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High School in Zelów
Sep 2005 – Aug 2008