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Magdalene Imoro

Customer Service /Operations Executive

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Intro
Accra, Ghana
Studied Hospitality and Tourism Management at Kwame Nkrumah University Of Science and Technology
Joined November 28, 2022

Skills

Languages

English
-
Fluent
About
I am an innovative problem solver with people at heart and I love customer service and also passionate about the tech space.
Experience
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Hair by Tms Accra
Dec 2022 – Feb 2023
Ghana
Front Desk/Operations Manager
Front Desk Ofcer/Operations Manager, Hair By TMS Ghana December 2022 – present | Accra, Ghana •Managed every department of the hair studio to bring about efciency and smoothness of operations . •Ensured service quality by taking complaints and providing solutions to retain both new and old Clients. •Checking and taking stocks and taking care of utilities while drawing monthly plans and budgets to be able to help the studio run. •Front desk/ Cashier duties by processing receipts and receiving transactions and checking expenses against income to bring about productivity. •Social media management of our pages and Customer service calls. •Scheduling CEO’s appointment,travel arrangements and other administrative tasks
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Yota
Sep 2022 – Nov 2022
Ghana
Administrative Assistant -Contract
• Mobilized resources to ensure that all 1,087 beneficiaries attends and are fully informed about any new and upcoming events and initiatives. • Handled 3 districts under the project’s data and kept updating them for reports. • Successfully delivered other key administrative task like spreadsheets and calls.
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National Health Insurance Authority
Sep 2020 – Aug 2021
Ghana
Administrative Assistant
Handled and reviewed a major amount of files for important deadlines and conducted other administrative task like minutes and reports successfully. • Received and stamped letters and also checked stock and made invoices. • Successfully handled over 300 detail changes and customer complaints by ensuring they are all done and resolved and inputting it in our databases and spreadsheets while handling front desk duties occasionally.
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Bureau of Market and Social Research
Jun 2019 – Sep 2019
Ghana
Research Intern
Researched a variety of facilities and projects (MTN and CBG Project )through quantitative and qualitative means and successfully delivered the desired response for the data. • Conducted product testing for our clients to help give them a competitive advantage over others and also transcribed a number of audios.
Education
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Kwame Nkrumah University Of Science and Technology
Sep 2016 – Jun 2020
Bachelor of science , Hospitality and Tourism Management
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