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Maged Magd

Customer Service Specialist

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Intro
Egypt
Quality and Customer Service Deputy Manager & Social Media Manager at BAB EL HARA RESTAURANT
Operating Manager at LA SOIREE
linkedin.com/in/maged-magd-bb2581247
Joined June 11, 2023

Skills

Languages

English
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Fluent
Arabic
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Native or Bilingual
About
I am eager to grasp new challenges, and I do my best to be sure the outcome is the best it can be. I want to work with projects that are important and with people whom can learn from.
Experience
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BAB EL HARA RESTAURANT
Mar 2023 – Present
New Damietta, Egypt
Quality and Customer Service Deputy Manager & Social Media Manager
-Ensuring the proper quality of service in all branches -Supervising and evaluating call center agents to ensure quality standards -Introducing a new way to evaluate call center agents -Improving the delivery system, which helped the company save 30% on delivery costs -Solving customer’s problems and providing them with support
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LA SOIREE
Feb 2020 – Present
New Damietta, Egypt
Operating Manager
- Ensuring seamless operation of the high-volume retail store operation. - Formulating strategic, marketing, and promotions initiatives. - Scope of responsibilities include: inventory management, merchandise resets, staffing, training, shipping and receiving, financial and operational reporting
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BAB EL HARA RESTAURANT
Jun 2022 – Mar 2023
New Damietta, Egypt
Customer Service Call Center
- Ensuring support before and after the sale. - Recognizing and solving problems in a real-time environment. - Making product recommendations based on the needs and preferences of the client. - Holding responsibility for training new employees.
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TECH CENTER
Jan 2022 – Mar 2022
New Damietta, Egypt
Manager
- Managing daily operation of the educational center. - Cooperating with professors and teachers, ensuring the best service.1 - Spearheading the introduction of new strategies that increased income by 70% within one month.