I am eager to grasp new challenges, and I do my best to be sure the outcome is the best it can be. I want to work with projects that are important and with people whom can learn from.
Experience
BAB EL HARA RESTAURANT
Mar 2023 – Present
New Damietta, Egypt
Quality and Customer Service Deputy Manager & Social Media Manager
-Ensuring the proper quality of service in all branches
-Supervising and evaluating call center agents to ensure quality standards
-Introducing a new way to evaluate call center agents
-Improving the delivery system, which helped the company save 30% on delivery costs
-Solving customer’s problems and providing them with support
LA SOIREE
Feb 2020 – Present
New Damietta, Egypt
Operating Manager
- Ensuring seamless operation of the high-volume retail store operation.
- Formulating strategic, marketing, and promotions initiatives.
- Scope of responsibilities include: inventory management, merchandise resets, staffing, training, shipping and receiving, financial and operational reporting
BAB EL HARA RESTAURANT
Jun 2022 – Mar 2023
New Damietta, Egypt
Customer Service Call Center
- Ensuring support before and after the sale.
- Recognizing and solving problems in a real-time environment.
- Making product recommendations based on the needs and preferences of the client.
- Holding responsibility for training new employees.
TECH CENTER
Jan 2022 – Mar 2022
New Damietta, Egypt
Manager
- Managing daily operation of the educational center.
- Cooperating with professors and teachers, ensuring the best service.1
- Spearheading the introduction of new strategies that increased income by 70% within one month.