Dynamic and results-driven professional with a robust background in Business process improvement and optimization, research, strategy, SOP Development and supply chain management. My Master of Business Administration, bachelor’s degree in economics and certifications in Lean Six Sigma, Business Process Modeling and Business Strategy, along with proficiency in tools like Microsoft Visio, enable me to drive operational excellence effectively and strategic decision making.
Experience
Caribbean Airlines Limited
Feb 2024 – Present
Trinidad and Tobago
Business Process Improvement
Create Standard Operating Procedures (SOP) for the Cargo Operations Department.
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Analyzing business processes developing strategies to eliminate inefficiencies and improve processes; Automate processes using relevant software to promote efficiency.
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Monitor the progress of the operational excellence initiative and provide training to relevant staff.
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Collaborate with cross-functional teams to gather input and insights on process challenges and potential solutions.
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Design new processes to increase efficiency and productivity
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Document cargo processes; Process Mapping & Value stream Mapping.
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Stay updated with industry trends and best practices to process improvement and compliance.
