Experienced and versatile professional with over 7 years in medical billing, 2 years in the BPO sector, and 2 years of teaching experience, holding a CELTA (Certificate in English Language Teaching to Adults) from Cambridge. Proven ability to manage complex revenue cycle operations, deliver exceptional client service, and effectively communicate in multicultural environments. Strong analytical, organizational, and interpersonal skills with a consistent track record of accuracy, compliance, and performance in fast-paced industries.
Core Competencies:
Medical Billing (RCM)
Denials & Claims Management
BPO Operations & Customer Support
Teaching English as a Foreign Language
Team Training & Quality Assurance
Communication & Cross-cultural Engagement
Process Improvement & Documentation
HIPAA Compliance & Data Confidentiality
Certifications:
CELTA – Cambridge Assessment English