Mahmoud Mohamed Abd ElMohaimen

About

Detail orientated, organized and experienced communicator and listener with a knack for remedying conflict, and keen organizational skills which allow for effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization. Highly motivated and outgoing individual. Competent team player who can successfully inspire fellow colleagues. Senior second level support providing support and expertise to advisors, customers and other areas of the business via emails, tickets and calls. Having the ability to understand and work through complex site set-ups to provision VF products efficiently and with an outstanding customer experience, and to manage customer communications throughout the delivery life-cycle. Continuously adding value to the Fixed Services area and Vodafone Business unit as a whole.

Experience

Vodafone Ireland - VOIS

Apr 2020 – Present

Egypt

Senior Second Level

Working as part of the second level team to ensure all inquiries, received from our internal customers, are responded to and resolved within SLA. Working with our internal and external suppliers to resolve daily operational issues, in a professional manner. Work closely with other departments to resolve any order processing issues including delays, outages etc. Continue to identify and give feedback to the other teams on issues that are generating. Working with other suppliers to resolve daily operational issues, in a professional manner. Identify trends / underlying issues and put a plan in place to resolve issues and drive improvements. Ensure daily administration is completed. Ensure procedures and processes are followed.

Vodafone Ireland - VOIS

Jan 2019 – Apr 2020

Egypt

Senior International Customer Service Advisor

I have gained a lot of experience during my work at Vodafone International services since January 2019 and becoming senior customer service international advisor. Answered a very good number of calls daily from customers inquiring about product usage, technical issues, or general company information. Received recognition on different occasions for quality, mediating conflict and keeping the business throughout the process. Learned about different products and competently provided customers with information about each one, complementary products, and suggestions for their usage.

Education

Faculty of Science, Cairo University

Sep 2014 – Jun 2018

Bachelor of Science, Chemistry

Mahmoud Mohamed Abd ElMohaimen

Skills

Languages