mahmoud ragab, Customer Support

About

Throughout my career, I've excelled in roles that focus on helping others. I work to defuse tension by addressing issues head-on, making customers immediately aware that I am on their side and ready to assist. I've built an excellent history of restoring customer satisfaction. Leveraging my strengths in data entry and building rapport, combined with proficiency in complaint resolution, I am well-prepared to deliver top-quality service. Customer service is the protector of any company's brand and supports hard-won market share by maintaining positive customer relations and fostering repeat business. My goal is to develop and deliver customer service that not only makes for happy customers but also builds loyalty, expands the customer base and makes marketing efforts cost-effective. A happy customer tells his friends; an unhappy customer tells friends, neighbors and strangers on social media. I create happy customers. My willingness to help extends to my co-workers and management team as well and I am consistently commended for balancing individual work priorities with contributions to team goals. I have learned to build rapport and lead by example to cultivate collaborative and cooperative team efforts. Whether I'm assisting customers or supporting my team, my main priority is to contribute wherever I can. I would greatly appreciate your review of my enclosed resume and outlined credentials. I believe that I can be a valuable addition to your eminent company and your business goals. At your convenience, I am available for an interview or further discussion. I look forward to your response. Sincerely, Mahmoud Essam

Experience

Soliya Community

May 2021 – Present

Remotely

Facilitator

- For the benefit of the 1YC group, co-facilitated 2-hour synchronous sessions for 8 weeks - Worked together to create Session Plans that met the requirements of the 1YC group - Participated in Peer Support Gatherings to enhance group dynamics - Improve participation and communication in my group by controlling conflict and other inconvenient opinions through facilitating style

Law Firm

Mar 2020 – Present

Egypt

Junior Lawyer

- Drafting legal papers such as briefs, pleadings, appeals, and other legal documents - Conducting legal research, argumentation, and preparing certain contracts and claim forms - Perform administrative and management functions related to the practice of law

Vodafone

Jan 2020 – Jan 2021

Cairo

Customer Service Specialist

- Follow up & resolve customer complaints via phone, email, mail, or social media. - Research information using available resources to satisfy customer inquiries. - Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, and complaints. - Take payment information and other pertinent information such as addresses and phone numbers. - Resolving customers' issues by analyzing and processing field data, or Sharing the analysis of these issues with the sales team and technical developers

United Nation

Jan 2019 – Jan 2020

Central African Republic

Peacekeeping Mission

- Morale affairs soldier in the Egyptian battalion - Support the UN to consolidate and strengthen the ongoing efforts to achieve sustainable development and achieve their goal - Data entry and Review data for deficiencies or errors, correct any incompatibilities if possible, and check the output - Organize and Assist my battalion in doing their duties efficiently and successfully

Education

Ain-Shams University

Jul 2020 – Aug 2021

LLM in International Trade, International trade

Al_Azhar University

Jul 2013 – Aug 2018

Bachelor in Law, Law

mahmoud ragab

Customer Support

Skills

Languages