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Mahwish Riaz-Jamil

DevOps Engineer

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Intro
London, United Kingdom
DevOps Engineer (Mid) at Automation Logic (Version 1)
Information Technology & Services
Joined March 11, 2024

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English
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Native or Bilingual
About
A dedicated and results-driven professional with a robust technical background, seeking a challenging role as a Customer Success Manager. Committed to fostering strong client relationships and bringing a wealth of hands-on technical expertise to maximise customer success. Thrives in both team-oriented and independent settings, demonstrating enthusiasm to contribute to an organisation prioritising innovative solution delivery. Aspiring to bring a harmonious blend of technical proficiency and customer-focused strategic thinking to excel in a Technical Customer Success Manager role.
Experience
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Automation Logic (Version 1)
Aug 2022 – Present
London, UK
DevOps Engineer (Mid)
· Delivering an exceptional customer experience by becoming a trusted advisor to clients, promptly addressing their automation concerns · Designing, deploying and managing infrastructure within AWS using cloud-native and third-party Infrastructure-as-Code (IaC) (Terraform) and configuration management tools (Ansible) · Evaluating customer codebases and fostering continuous improvement by architecting robust CI/CD pipelines through Jenkins and BitBucket Pipelines · Examining, authenticating, and ensuring the validity of the code developed in projects · Encouraging technical enablement through curating tailored documentation and technical schematics for both client engagements and internal purposes · Monitoring and troubleshooting client incidents and outages · Promoting the utilisation of Kubernetes to flexibly align with envisioned client solutions · Gaining insight into customer needs and project Key Performance Indicators (KPIs) · Assuming responsibilities as a technical lead alongside the DevOps role, providing mentorship to graduates on DevOps best practices. This ensured their proficiency in applying acquired knowledge effectively to address challenges within client projects.
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Nate Tech
May 2022 – Aug 2022
London, UK
DevOps Engineer (Mid)
· Evangelising DevOps best practices and work with the cross-functional engineering teams to encourage a solid culture of DevOps in order to scale quickly and reliably in a start-up environment · Collaborating with engineering teams for deployment support, including pair programming/debugging · Enhancing deployment processes through infrastructure code development with Atlantis, Terraform, and Bash · Developing applications using containerisation and migrating to Kubernetes · Decoupling infrastructure deployment from code deployment through CircleCI pipelines tailored to various microservices · Facilitating self-directed learning and promoting knowledge transfer through through clear and concise documentation.
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IBM
Dec 2019 – May 2022
London, UK
Customer Success Manager (Architect)
· Developing strategic account plans, executing commercial upsells, and documenting results in Gainsight · Managing client and renewal data in Salesforce for accuracy and reliability · Executing innovative POCs with Terraform scripts and Red Hat Ansible Tower playbooks across multi-cloud environments · Leading retention and renewal initiatives for enterprise accounts in the DACH region, consistently exceeding targets · Efficiently conducting successful Quarterly Business Reviews (QBR) · Cultivating reliable customer connections to maximise the value of IBM products throughout the lifecycle · Collaborating with enterprise clients to design and implement secure use cases on Red Hat OpenShift Container Platform (RHOCP) · Providing real-time metrics on client usage data and health indicators · Delivering dynamic global live technical demonstrations and hosting engaging Q&A sessions for IBMers · Representing IBM as a brand ambassador at industry events · Volunteering as an instructor for Robo Challenge, promoting STEM careers for girls through Lego EV robot construction and programming.
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Vodafone Group
Sep 2018 – Dec 2019
London, UK
DevOps Engineer
· Leveraging AWS to create infrastructure seamlessly, employing Terraform for precision, and orchestrating diverse environments through the strategic use of Docker containers · Using shell scripts to streamline and automate tasks · Implementing CI/CD solutions using Jenkins and automating tasks, including the timely creation of EC2 instances based on predefined CRON jobs, and utilising S3 buckets for efficient storage management · Taking sole accountability for orchestrating the team's migration to automation tools, thereby reinforcing Test-Driven Development (TDD) practices and significantly boosting team productivity · Embracing additional responsibilities as a Scrum Master within an Agile team, alongside my DevOps role · Spearheading the adoption and mastery of Agile methodology; orchestrating daily stand-ups, retrospectives, sprint planning, and bi-weekly backlog review meetings · Harnessing the capabilities of Atlassian software, including JIRA and Confluence, to proficiently oversee team projects and meticulously document intricate technical processes · Volunteering as an IT Trainer for Code First: Girls to help 14-16 year old girls build websites with HTML/CSS and JavaScript, and subsequently hosting their creations on GitHub Pages.