Mahwish Riaz-Jamil, DevOps Engineer

Automation Logic (Version 1)

Aug 2022 – Present

London, UK

DevOps Engineer (Mid)

· Delivering an exceptional customer experience by becoming a trusted advisor to clients, promptly addressing their automation concerns · Designing, deploying and managing infrastructure within AWS using cloud-native and third-party Infrastructure-as-Code (IaC) (Terraform) and configuration management tools (Ansible) · Evaluating customer codebases and fostering continuous improvement by architecting robust CI/CD pipelines through Jenkins and BitBucket Pipelines · Examining, authenticating, and ensuring the validity of the code developed in projects · Encouraging technical enablement through curating tailored documentation and technical schematics for both client engagements and internal purposes · Monitoring and troubleshooting client incidents and outages · Promoting the utilisation of Kubernetes to flexibly align with envisioned client solutions · Gaining insight into customer needs and project Key Performance Indicators (KPIs) · Assuming responsibilities as a technical lead alongside the DevOps role, providing mentorship to graduates on DevOps best practices. This ensured their proficiency in applying acquired knowledge effectively to address challenges within client projects.

Nate Tech

May 2022 – Aug 2022

London, UK

DevOps Engineer (Mid)

· Evangelising DevOps best practices and work with the cross-functional engineering teams to encourage a solid culture of DevOps in order to scale quickly and reliably in a start-up environment · Collaborating with engineering teams for deployment support, including pair programming/debugging · Enhancing deployment processes through infrastructure code development with Atlantis, Terraform, and Bash · Developing applications using containerisation and migrating to Kubernetes · Decoupling infrastructure deployment from code deployment through CircleCI pipelines tailored to various microservices · Facilitating self-directed learning and promoting knowledge transfer through through clear and concise documentation.

IBM

Dec 2019 – May 2022

London, UK

Customer Success Manager (Architect)

· Developing strategic account plans, executing commercial upsells, and documenting results in Gainsight · Managing client and renewal data in Salesforce for accuracy and reliability · Executing innovative POCs with Terraform scripts and Red Hat Ansible Tower playbooks across multi-cloud environments · Leading retention and renewal initiatives for enterprise accounts in the DACH region, consistently exceeding targets · Efficiently conducting successful Quarterly Business Reviews (QBR) · Cultivating reliable customer connections to maximise the value of IBM products throughout the lifecycle · Collaborating with enterprise clients to design and implement secure use cases on Red Hat OpenShift Container Platform (RHOCP) · Providing real-time metrics on client usage data and health indicators · Delivering dynamic global live technical demonstrations and hosting engaging Q&A sessions for IBMers · Representing IBM as a brand ambassador at industry events · Volunteering as an instructor for Robo Challenge, promoting STEM careers for girls through Lego EV robot construction and programming.

Vodafone Group

Sep 2018 – Dec 2019

London, UK

DevOps Engineer

· Leveraging AWS to create infrastructure seamlessly, employing Terraform for precision, and orchestrating diverse environments through the strategic use of Docker containers · Using shell scripts to streamline and automate tasks · Implementing CI/CD solutions using Jenkins and automating tasks, including the timely creation of EC2 instances based on predefined CRON jobs, and utilising S3 buckets for efficient storage management · Taking sole accountability for orchestrating the team's migration to automation tools, thereby reinforcing Test-Driven Development (TDD) practices and significantly boosting team productivity · Embracing additional responsibilities as a Scrum Master within an Agile team, alongside my DevOps role · Spearheading the adoption and mastery of Agile methodology; orchestrating daily stand-ups, retrospectives, sprint planning, and bi-weekly backlog review meetings · Harnessing the capabilities of Atlassian software, including JIRA and Confluence, to proficiently oversee team projects and meticulously document intricate technical processes · Volunteering as an IT Trainer for Code First: Girls to help 14-16 year old girls build websites with HTML/CSS and JavaScript, and subsequently hosting their creations on GitHub Pages.

Mahwish Riaz-Jamil

DevOps Engineer

Skills

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