Accountant with 5 years ofexperience, currently working as Support Agent at ModSquad. Solving challenges while promoting company products and maintaining loyal, satisfied customers. Proven multitasking abilities. Passionate about technology, and ready to learnnew skills.
I am currently studying Python programming language by myself.
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Experience
ModSquad
Jan 2021 – Present
Remote
Customer Service Representative
Handle customer interactions daily on both languages (English/Brazilian Portuguese) through Live Chat Software (managed chat flow with up to 4 consecutive chats in queue), giving detailed, personalized, friendly and polite service. Learned about all types of services client offer, to be able to answer all customer questions quickly and efficiently. Solve payment issues (providing steps and suggestions to customers follow). Solve tech issues (providing steps to customers to guide them through). Help train new representatives.
