Maiya Mills, Virtual Assistant

About

I'm a Virtual Assistant with 3 years of Administrative Assistant experience and 2 years of customer service experience. I specialize in doing smaller tasks for small business owners who are not so tech savvy but want to modernize their business to reach a global audience. I also assist with social media as well. One of my greatest strengths is my dedication to the job. I'll always be up to the task and I am flexible. I learn new skills and concepts quickly so learning on the job is one of my greatest assets. I am interested in working with all kinds of people but I am really hoping to work with small business owners who are not to tech savvy.

Experience

Kelly

Apr 2021 – Jul 2022

Remote

Technical Support Representative

Managed up to 5 incoming chats at a time with an aim to resolve customer issues with the first chat Maintained 84 percent customer satisfaction average with the goal set as 81 percent Aided in the mentoring of new chat advisors Utilized internal knowledge base and external resources to assist with customers’ technical issues Applied troubleshooting principles to find solutions to complex problems

TTEC

Sep 2020 – Apr 2021

Remote

Customer Service Representative

•Assisted customers with complex issues in a timely manner •Relied on team to assist with complex customer issues not easily explained by given protocol Applied coaching feedback to daily approach to improve skills

Texas Healthcare Neck and Back Clinics, P.A.

Nov 2017 – Jul 2020

Irving, TX

Billing Assistant

Devoted to pursuing final payment or payment arrangement for past due accounts • Contacted attorneys to pursue payments and case status • Coached new employees on administrative procedures, company policies and performance standards • Performed general office duties, including answering multi-line phones and routing telephone calls or messages to appropriate staff • Performed research to collect and record patient data.

Education

University of Texas Arlington

QuickStart Bootcamp, Cloud Computing

Maiya Mills

Virtual Assistant

Skills