Majid Adel, Your project is in safe, trustworthy and quickly-accomplishing hands.

About

+3 Years experience at customer service field via social media platforms e.g Instagram DMs, Facebook Messenger, WhatsApp and Gorgias. Expertise includes Sales, Complaints handling & solving, Following up with customers to convert by providing them useful tips on buying, Helping customers track their orders and helping them receive orders on time, Following up on undelivered orders and providing the needed support to avoid returning orders and Assisting in Email Marketing / Facebook Ads / SMS Marketing. I'm also a well-established Translator, proofreader and data entry clerk. I have Bachelor's degree in Computer Science. I'm fluent in English and my native language is Arabic. Careful, reliable, friendly and quite good at communicating with others.

Experience

MINIMALIST

Jun 2018 – Present

Dubai

SENIOR CUSTOMER SERVICE REP.

- Selling several items of luxury goods & jewelry. - Complaint handler from the point the customer states suffering from anything regarding product/service, provide satisfactory solution and asking for feedback after successfully solving the issue. - Following up with undelivered/returned shipments and guaranteeing that the customer converts to receive them successfully. - Following up with abandoned carts and providing the needed assistance to assure completing the order by the customer.

PepsiCo

Jun 2014 – Dec 2015

Egypt

Data Entry and Handheld employee | PepsiCo

- Systematically linking handheld devices to network via Skynix then processing them to show clients’ orders, barcodes and addresses hence printing them out. - Prioritizing and managing several open cases simultaneously. - Data entering printed orders via S&D database system. - Organizing data sources and secure information by making data backups.

Education

Computer and Information

Jul 2011 – Jul 2016

Major in Computer Science

Majid Adel

Your project is in safe, trustworthy and quickly-accomplishing hands.

Skills

Languages