I have three years of experience in CS industry
Fluency in English and Arabic languages
Worked as CS agent for Amazon U.K
Worked as quality assurance specialist and a team manager for booking.com
Experience
CONCENTRIX
Feb 2023 – Feb 2024
Egypt
Team Manager
Handle a group of customer service agents, make sure we achieve the set targets of CSAT, CPH and maintain high quality standards
CONCENTRIX
Sep 2021 – Jan 2023
Egypt
Quality assurance specialist
Monitoring and coaching the agents to make sure they stick to the company's policy.
Cnx
Sep 2020 – Sep 2021
Egypt
Customer service Representative
Handling customer inquiries and resolving their complaints through voice and non voice channels
