I am a vegetarian, yoga and meditation are part of my everyday. I love to help people in any sort of manner it gives me a deep feeling of immense satisfaction. I enjoy working with people, I enjoy the human as well as the administrative duties that come with that. I have a don't give up attitude push to get it done
Experience
HandyMetrics
Apr 2022 – Nov 2022
Toronto, Canada (remote)
Customer Sales and Service Associate
I work on Amazon Appstream
Maintain customer relationship by responding to inquiries; documenting actions.
Prepare for customer qualification calls by researching the organization and the person, loading them in Salesforce and creating a Trello card
Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
Record customer inquiries by documenting inquiry and response in customers’ accounts.
Improves quality service by recommending improved processes; identifying new product and service applications.
Prepare financial and sales reports
Organize essential documentation, quotations, renewal quotations, sales contracts
Resolve customer issues
Update job knowledge by participating in educational opportunities.
Working with Salesforce, Trello, Asana, Amazon Appstream, Google, Zoom
