I have diverse work experience across operations, backend support, calling, and customer service. I am well-versed in handling operational tasks, managing customer interactions, and providing seamless support. Additionally, I have experience in advertising, contributing to creative campaigns and brand promotion. My versatile skill set allows me to adapt to different roles and deliver impactful results.
Experience
Shuraa Management Consultancy
Nov 2018 – Sep 2023
Dubai
Customer Service specialist (Operations)
Organizing and conducting team meetings
• Ensuring all administrative records is up to date
• Reporting and preparing MIS reports on weekly basis
• Ensuring team members are prioritizing their work duties appropriately
• Monitoring team performance and motivate to achieve KPI targets
• Maintain healthy group dynamics
Public Relation Administrative Assistant (PRO)
• Processing whole documentation for employment visa process
• Handling customer queries and complaints
• Assisting walk in clients and resolving their quires on daily basis
• Follow up on email and call for visa renewals and other requests
• Attending costumer calls and solving their problems
• Face to Face meeting with the client to explain entire process of Visa
