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Mansi Sachdev

Customer service

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Intro
Dubai, United Arab Emirates
Consumer Services
Joined October 4, 2024

Skills

Languages

English
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Fluent
Hindi
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Fluent
About
I have diverse work experience across operations, backend support, calling, and customer service. I am well-versed in handling operational tasks, managing customer interactions, and providing seamless support. Additionally, I have experience in advertising, contributing to creative campaigns and brand promotion. My versatile skill set allows me to adapt to different roles and deliver impactful results.
Experience
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Shuraa Management Consultancy
Nov 2018 – Sep 2023
Dubai
Customer Service specialist (Operations)
Organizing and conducting team meetings • Ensuring all administrative records is up to date • Reporting and preparing MIS reports on weekly basis • Ensuring team members are prioritizing their work duties appropriately • Monitoring team performance and motivate to achieve KPI targets • Maintain healthy group dynamics Public Relation Administrative Assistant (PRO) • Processing whole documentation for employment visa process • Handling customer queries and complaints • Assisting walk in clients and resolving their quires on daily basis • Follow up on email and call for visa renewals and other requests • Attending costumer calls and solving their problems • Face to Face meeting with the client to explain entire process of Visa