Greeting to All Clients.
Are you are looking for a Rockstar Telemarketter who can perform and generate leads? You have found me, I posses 6 years of telemarketing/cold calling experience and we can either generate leads or book appointments for your business.
I create scripts and a number of local companies hired me to train their Telemarketters and pay me handosme money. Our experts have their own specific way of cold calling and delivering your message to the possible sellers.
Customer Service and Lead gen via SMS, Operational Management and Comps
SMS Marketing on BLS, Launch Control and Smarter Contact
Dispo of property and Campaign Management
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Experience
Fab Glass and mirror
Feb 2000 – Jan 2002
Florida
Customer Services
Fab Glass and Mirror is one of the leading Glass manufacturers in USA. They produce all sort of glass products including tabletops, shower enclosures, custom and readymade products and deliver to 50 states in USA. The Customer Service department is responsible for freight dealing and follow up on orders to get it deliver within time.
Responsibilities:
• Managing a team of customer service and Sales specialists. At max I managed a team of 25 members including both Sales and Customer Service.
• Recruiting and training new employees for Sales and Customer Service.
• Took care of Sales Over flow Queues and produces good number of sales and revenue.
• Handle escalations by team and resolving them via phone, email, and chat.
• Handling all Marketplaces, Including Houzz, Wayfair, Home Depot, Amazon
Seller and FBA, eBay, Walmart, Lowes and Hayneedle.
• Ensuring the CSAT is always high and top-notch customer service is being provide
• Managing the eBay and Amazon ODR.
• Quality Assurance and Performance Management
• Head of QA department created all the procedure, guidelines and trained a Tier2 to take over this responsibility. Keeping a tight check on his performer and ensuring QA will product results and we keep on improving.
• Oversee all operations and day to day activities.
• Leading a team of Custom Shower Door Support, ensuring all the cases are handled properly while keeping the Company's policy.
• Leading a team of Website Support, Managing the team including tickets, calls, and emails.
• Keeping a contact with Freights Manager/Sales Rep for Fab Glass and Mirror, Including Estes, FedEx Freight, Pilot, ABF and FedEx Ground. escalate issues and deal with them on Billing discrepancies.
• Getting in touch with fabricators on daily basis and deal with different issues including Manufacturing defect, wrong items and remake requests.
• Responsible for Yotpo and google reviews,
