Manuel Cardoso Rivera, Sales and Customer Service Specialist

About

User/customer experience specialist. I studied Systems and Information Technology, Customer Service, Administrative Management and found my passion for sales and how to improve the user experience in relation to a product or service in question. I worked in the area of sales and customer service as: Salesperson, Advisor, Coordinator, Administrator, and Project Director for more than 8 years and 2 years as a Business Consultant for the improvement of customer experience, through design, evaluation, and management. Of processes and projects.

Experience

Esgode tech store

May 2021 – Oct 2022

Colombia

Consultant and auditor in administrative processes

Creation of processes and protocols for the administrative and commercial areas, automation of processes such as inventories, cash, billing, sales, guarantees, and technical service. -Google ADS - B2B - Sales to suppliers.

GOBERNACION DE CASANARE

Oct 2019 – Dec 2019

Colombia

ADMINISTRATIVE ASSISTANT

Administrative assistant, folios, organization of documents, files, presentation of reports and other management assignments.

CONFIAR COOPERATIVA

Nov 2017 – Apr 2019

Colombia

COMPREHENSIVE CUSTOMER SERVICE ADVISOR

Filing of applications for new and old free investment credits, drafts to pensioners, payroll discounts, mortgage line, credit cards, insurance sales, portfolio management of savings products: CDT, programmed savings, individual savings accounts and legal, minor accounts, solution to concerns, Petitions, Complaints, and Claims. Solution in first contact, billing, budgets, petty cash, messaging, and other operational procedures of the company.

TUYA S.A

Nov 2015 – Aug 2017

Colombia

COMPREHENSIVE CUSTOMER SERVICE ADVISOR

Filing of credit card applications, sale of Suramericana and Cardif insurance, placement of additional cards, solution to concerns, Petitions, Complaints and Claims. Solution in first contact, invoicing, budgets, shipments to custody and messaging, personnel management, payroll news and other operational procedures of the company.

CLARO HOGAR

Mar 2014 – Mar 2015

Colombia

COMPREHENSIVE CUSTOMER SERVICE ADVISOR

Customer retention and loyalty with request for cancellation of TELEVISION, INTERNET, HD AND FIXED TELEPHONY Services (promotions, discounts, and benefits), Packaging of main and value-added services, management of processes such as requests, complaints, claims, resources of replenishment and appeal subsidy billing, archiving, documentation validation, warehouse-inventory management and provide a first contact solution.

TIGO COLOMBIA-MOVIL

Nov 2009 – Dec 2013

Colombia

CUSTOMER SERVICE

Sale of voice and data plans, sale of mobile telephony equipment in prepaid and postpaid, complete management of the offer of services such as: SMS, PAQUETIGOS, PLANS, SUBSCRIPTIONS, INTERNET, DIATIGO, Retention and loyalty of customers with cancellation request the-services (promotions, discounts, and benefits), configurations of 2G, 3G and 4G technology devices, management of processes such as petitions, complaints, claims, replenishment resources and appeal subsidy, billing, filing, documentation validation, management -existing warehouse inventory and guarantee, provide a solution in the first contact and management of average indicators and projection of compliance with established goals.

Education

SENA

Jan 2021 – Present

Customer service, All kinds of companies

Politecnico agro industrial

SYSTEMS AND COMPUTING, Computing

SENA

Feb 2021 – Nov 2022

ANALYSIS AND DEVELOPMENT OF INFORMATION SYSTEMS, All kinds of companies

Manuel Cardoso Rivera

Sales and Customer Service Specialist

Skills

Languages