Are you looking for Live Chat, Phone and Email Support?
HIRE ME.
I possess all the skills and experience that you're looking for. I have the experience and the attitude to excel. Yes, I have experience in using Sage, Shopify, Slack, and Shopify.
I’m a customer service representative for 7 years now and I do know how to handle customers. I have communication and listening skills and am willing to go the extra mile. I have experience with sales and technical support and skills with Microsoft Office programs.
Customer Service Skills:
Customer Relationship Management | Customer Service Sales | Hospitality | Inbound and Outbound calls | Live Chat | Email handling | Knowledgeable in product | Creating business quotation | Efficient problem-solver | Patient | Consistent | Active Listener
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Experience
Supportninja
Oct 2018 – Dec 2020
Clark Pampanga, Philippines
Virtual Assistant
Account : Dentalsave
• Assist members/callers to all their needs.
• Give information about products and services.
• Answering emails for providers and members' queries.
• Outbound calling for possible new providers
Account : Kiva
•Cheking Borrower's requirements
•Eligibility Status
•Email Handling
•Text Messages reminder
Bsd Trade Services
Sep 2017 – Aug 2018
Clark Pampanga, Philippines
Sales / Support Representative
• Present, promote and sell products/services using solid arguments to existing and prospective
customers.
• Establish, develop and maintain positive business and customer relationships.
• Reach out to customer leads through cold calling.
• Achieve agreed upon sales targets and outcomes within schedule
Sitel Philippines|DirecTV
Sep 2016 – Mar 2017
Baguio, Philippines
Call Center Representative in Accounts & Billing
• Managing account balances to discover outstanding debts or other inconsistencies.
• Collecting all information needed to calculate bills receivable.
• Accurate and reliable in handling account
Sutherland Global Services | Microsoftstore.com
Apr 2014 – Apr 2016
Clark Pampanga, Philippines
Customer Service Representative
• Resolved customer problems and complaints by clarifying the issue, explaining the best solution and
following up with the case.
• Built trust in the brand by responding efficiently and helpfully to customer needs.
• Diagnosed successfully and resolve software issues of customers computer.