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Mara Lim

Virtual Assistant /Customer Service

Baliuag, Philippines
Studied Undergraduate at Concepcion Holy Cross College
Joined December 2, 2020



Native or Bilingual
Are you looking for Live Chat, Phone and Email Support? HIRE ME. I possess all the skills and experience that you're looking for. I have the experience and the attitude to excel. Yes, I have experience in using Sage, Shopify, Slack, and Shopify. I’m a customer service representative for 7 years now and I do know how to handle customers. I have communication and listening skills and am willing to go the extra mile. I have experience with sales and technical support and skills with Microsoft Office programs. Customer Service Skills: Customer Relationship Management | Customer Service Sales | Hospitality | Inbound and Outbound calls | Live Chat | Email handling | Knowledgeable in product | Creating business quotation | Efficient problem-solver | Patient | Consistent | Active Listener
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Oct 2018 – Dec 2020
Clark Pampanga, Philippines
Virtual Assistant
Account : Dentalsave • Assist members/callers to all their needs. • Give information about products and services. • Answering emails for providers and members' queries. • Outbound calling for possible new providers Account : Kiva •Cheking Borrower's requirements •Eligibility Status •Email Handling •Text Messages reminder
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Bsd Trade Services
Sep 2017 – Aug 2018
Clark Pampanga, Philippines
Sales / Support Representative
• Present, promote and sell products/services using solid arguments to existing and prospective customers. • Establish, develop and maintain positive business and customer relationships. • Reach out to customer leads through cold calling. • Achieve agreed upon sales targets and outcomes within schedule
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Sitel Philippines|DirecTV
Sep 2016 – Mar 2017
Baguio, Philippines
Call Center Representative in Accounts & Billing
• Managing account balances to discover outstanding debts or other inconsistencies. • Collecting all information needed to calculate bills receivable. • Accurate and reliable in handling account
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Sutherland Global Services |
Apr 2014 – Apr 2016
Clark Pampanga, Philippines
Customer Service Representative
• Resolved customer problems and complaints by clarifying the issue, explaining the best solution and following up with the case. • Built trust in the brand by responding efficiently and helpfully to customer needs. • Diagnosed successfully and resolve software issues of customers computer.
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Concepcion Holy Cross College
Jun 2012 – Mar 2014
Business in Financial Management, Undergraduate