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marcial ortiz

My goal is to help companies attain the highest rating on customer services, sales, problems solving, issues. To earned 100% in all categori

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Intro
San Pedro de Macorís, Dominican Republic
Information Services
Joined January 22, 2023

Languages

English
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Native or Bilingual
About
My goal is to help companies attain the highest rating on customer services, sales, problems solving, issues. To earned 100% in all categories including communication skills, listening skills, problem resolutions with politeness. Had been approved for initiative, enthusiasm, tenacity, persuasiveness, intense customer services and dependability in performances in all duties. Calmed angry customers and repaired trust, solved issues with positive performance, with confidence, also located resources for problems resolutions and designed best-option solutions. Managed a high-volume of workload within a deadline driven environment, resolved an average of 300 inquiries calls in any given week and consistently meeting performance bench works in all areas on speed and accuracy skills. Efficient customer service professional with 10+ years of experience in call centers and remote service. Adept at handendling any calls on a daily basis while consistenly resolving client issues smoothly and quickly. Fluent in both English and Spanish, and able to provide clear customer service and problems-solving expertise to benefit your company as a customer service and sale agent.
Experience
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ERC Altice -Optimum
Apr 2019 – Jan 2023
SAN ISIDRO ZONA FRANCA, SANTO DOMONIGO, DOM. REP.
Bilingual Sales Agent, Customer Service, Tech Support.
Requirements and duties: Tech Support, troubleshooting , activating and selling cell phones, creating new accounts, processing payments.
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Conduent BPO
Feb 2016 – Feb 2019
SAN ISIDRO ZONA FRANCA, SANTO DOMONIGO, DOM. REP.
Bilingual Sales Agent, Customer Service Representative.
Requirements and duties: Tech Support, troubleshooting , activating and selling cell phones, creating new accounts, processing payments.
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