Manage a team of 20 trainers for different projects.
Create and develop policies and soft skills training content
Supervise training sessions, give feedback on training methods and create action plans to
improve trainer's delivery techniques
Present monthly and quarterly results to High Management and Clients
Create training plans for +200 collaborators and follow up for compliance
Alorica
Jan 2021 – Mar 2022
Trainer
Here I was in charge of training new personnel in the company and offering continuous training for existing personnel based on operational need, including the following functions:
- Training plan design
- Management of training groups of up to 30 people
- Establish learning plans for different audiences
- Review and creation of didactic material
