Margaret Brown, IT Specialist

About

I am looking for remote work and am interested in IT or customer support work. I love helping others and enjoy the challenge of a complex issue. I am good at persevering through an issue until it is solved.

Experience

Sinclair Broadcast Group

Jun 2024 – May 2025

Lafayette, LA

Tech/Media Specialist

-Configured customer-facing platforms to display data -Provided support for and troubleshot issues with the platform -Troubleshot issues with integrations with other vendors -Documented standard practices and created informations pages

Hibernia Wealth Management

Mar 2022 – Jun 2024

Lafayette, LA

Client Relationship Manager

-Screened 10+ calls a week to provide support, solve issues, and redirect as needed -Created and processed a variety of administrative records using internal and external resources -Provided clerical, secretarial, and administrative support to assist department operations as needed -Provided guidance to clients regarding operations such as online services, company policies, and any paperwork or processes they needed to complete

Education

South Louisiana Community College

Jan 2023 – May 2024

Associate's , Information Technology

University of Louisiana at Lafayette

Aug 2018 – May 2022

Bachelor's of Science, Psychology

Margaret Brown

IT Specialist

Skills

Languages