I am excited and look forward to showcasing my transferable customer facing experience, my software onboarding/adoption experience, and the knowledge I have gained at Gener8rator Upskilling Program in Project Management.
- 10+ years of customer service skills.
- Experience in training development/facilitation, client, and team management.
- Proven ability to identify the needs of the client/end user by working across functional teams to ensure
high level of satisfaction and provide an iconic experience for the brand.
- Strong managerial and client/end user interaction skills; excellent presentation and communication skills.
- I am eager to continue learning about project management and display how I can be an asset to the tech industry.
Experience
ABC Training
Aug 2021 – Sep 2021
New York, USA
Phlebotomist Intern
- Performed all necessary handling and centrifugation of samples with less than 1% of samples lost to human error.
- Contributed collaboratively with the training program to further the mission.
- Oversaw training of students including setting schedules for students.
- Venipuncture and capillary puncture.
- Collected blood samples from patients, labelling them and dispatching them for analysis and testing.
- Maintained all OSHA and HIPPA standards.
- Ensured the integrity and safety of all procedures to patients.
Safeguard Self Storage
Oct 2018 – Feb 2020
New York, USA
Assistant Manager
- Prioritized storage operational budget, staying within budget.
- Cultivated that the team understands all aspects of their respective responsibilities and demonstrate a thorough understanding of the checklist and organizational structure.
- Amplified sales, tracking through clear and concise status reports and time management reports, proactively identify potential issues and track progress against commitments.
- Consulted directly with clients to define requires, identify risks/issues, and offer effective solutions
- Evaluated store P&L with store manager and area manager/district manager to reduce costs and identify efficiencies.
- Trained team members on assigned shifts by monitoring goals and providing feedback.
- Ensured daily functions of running the self-storage facility in accordance with company standards.
- Maintained foreclosure documentation organized and accurate, following company foreclosure checklist and set guidelines.
- Boosted an atmosphere of ongoing exceptional customer service for both internal and external customers
H&M
Nov 2016 – Jun 2017
New York, USA
Retail Associate
- Enhanced sales floor activities, ensuring excellence in customer service and resolving store level problems.
- Revamped sales goals, manage budgets, devise sales forecasts, and consistently maximized sales and profits.
- Secured sales transactions associated with purchase and proper sales procedures were followed.
- Verified price accuracy of goods and ensured adequate stock levels.
- Supported sales floor by implementing process improvements.
- Restructured new recruiting, strategies to attract exceptional sales personnel.
- Engaged in to provide strategic, operational, and fiscal leadership while working to reach the company's long-term goals and maintain organizational vision.
