Maria Catana, Great experience in sales and customer relations

About

I am a highly proactive and enthusiastic person, with 4 years of experience in Horeca industry and 4 years of experience in sales and customer service. I worked in many industries because for me life is to be explored and time is our most valuable asset and because of this, efficiency is my priority. I have great communication skills because I am an empathetic person, trait that helps me to identify customer's or team's needs and aid in problem solving. I am a good salesman- from professional cosmetics to eye glasses to food and mobile services, via phone or door to door , I have experience in any kind of sales. I always have a great attitude and I am eager to find a workplace that matches my energy.

Experience

Sc Savuro Team Srl

Nov 2020 – Mar 2023

Bucharest

Restaurant Supervisor

Established positive relationships with guests and employees, creating positive, energetic environment. • Performed restaurant walk-through to gauge timeliness and excellent service quality. • Handled escalated customer complaints to provide full resolutions and promote loyalty. • Guaranteed compliance with food safety procedures and quality control guidelines. • Conducted regular inspections to ensure cleanliness in all bar and Front of House (FOH) areas

Sc Savuro Team Srl

Nov 2018 – Nov 2020

Bucharest

Cashier

Worked closely with front-of-house staff to facilitate positive customer experiences. • Assessed customer needs through clear communication, anticipating and responding appropriately to queries. • Packed purchased items properly to prevent damage to delicate products.

Telekom Romania

Aug 2018 – Nov 2018

Bucharest

Sales Representative

- Bucharest, Romania Sales Representative, 03/2017 - 06/2017 Sc Optiplaza Srl - Bucharest, Romania Created sales and revenue-generating opportunities in new markets to improve profit margins. • Grew customer base by acquiring new customers and identifying needs to deliver relevant products. • • Shared comprehensive brand and product knowledge to maximise sales. Maintained productive relationships with existing customers through exceptional follow-up after sales. • Cultivated long-term relationships with clients to accurately quote prices and terms, achieving customer objectives. • Boosted client retention, establishing sales goals and securing targeted rates. • Negotiated customer pricing within agreed guidelines to achieve margin targets. • Approached customers with consultative mentality to uncover and meet specific requirements

Sc Optiplaza Srl

Mar 2017 – Jun 2017

Bucharest

Sales Representative

Grew customer base by acquiring new customers and identifying needs to deliver relevant products. • Maintained productive relationships with existing customers through exceptional follow-up after sales. • Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications. • Boosted client retention, establishing sales goals and securing targeted rates. • Developed organisation systems for contracts, records and reports to increase traceability and preserve accurate records. • Approached customers with consultative mentality to uncover and meet specific requirements. • Demonstrated strong communication and time management skills to meet and exceeded sales targets. • Handled customer returns, refunds and exchanges at customer service desk. • • Operated register to process payments via cheque, cash and cards. Demonstrated products to customers to show features and promote items. • Advised customers on product range, price, delivery, warranties and product use.

Education

University Politechnik of Buchsrest

Sep 2014 – Jun 2018

Engineering

Mircea Eliade High School

Sep 2010 – Jun 2014

High School Diploma, Social sciences

Maria Catana

Great experience in sales and customer relations

Skills

Languages