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María Alejandra Serrano Fuentes

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Intro
Pereira, Colombia
Studied Human and Social Sciences at Sergio Arboleda University
Studied Human and social Sciences at Autonoma del caribe University
Joined May 18, 2021

Skills

Languages

English
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Native or Bilingual
Spanish
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Native or Bilingual
About
Professional Degree in Direction and Production of Radio and Television, specialist in Strategic Communication, bilingual, with high knowledge in digital marketing, database entry, proofreading and writing of texts. I am characterized by being a responsible person, with excellent personal relationships, leadership, adaptability to change and continuous learning. My job expectations are to acquire enriching experiences for my professional and personal life, benefiting the entity or individual to which I provide my services.
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Experience
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Amazon
Apr 2021 – Nov 2021
Colombia
Customer Service Representative
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SEVENPACK ENTERPRISE
Jan 2020 – Sep 2020
Spain
SUPPORT TO THE DEPARTMENT OF COMMUNICATIONS AND HUMAN RESOURCES
Advice on strategic communications, Community Manager, and support for the Human Resources office.
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SANTA MARTA MAYOR OFFICE
Jan 2016 – Nov 2019
Colombia
ASSISTANT MAYOR
Strategic agenda programming and supervision of events. Participation in the development of policies, plans and programs in the area of human talent management, physical and technological resources, citizen service, internal and disciplinary control with the responsible agencies
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TELEPERFORMANCE COLOMBIA S.A.S
May 2014 – Dec 2014
Colombia
BILINGUAL CONSULTANT
Customer service, advice on the sale of products and services Follow-up of pending cases to improve the customer experience.
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VICTIMS OF ANTIPERSONAL MINES FOUNDATION (VICMA),
Jan 2013 – Apr 2014
Colombia
HUMAN RESOURCES COORDINATOR
Supervision of personnel contracts and agreements with private establishments where foundation events were held. Activity reports with collected donations. Assistance and support to the Director
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SUTHERLAND GLOBAL SERVICES COLOMBIA S.A.S
Apr 2011 – Dec 2011
Colombia
CONSULTANT BILINGUE
Technical support for the AT&T campaign in the United States, customer service and technical support. Sale of services and others
Education
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Sergio Arboleda University
Jun 2016 – Dec 2017
STRATEGIC COMMUNICATION SPECIALIST, Human and Social Sciences
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Autonoma del caribe University
Feb 2009 – Dec 2012
PROFESSIONAL DEGREE IN DIRECTIONS AND PRODUCTION OF RADIO AND TELEVISION , Human and social Sciences