Maria Elisa Casanova

Project and Business Developer

Message

Intro

San Luis Potosí City, Mexico

Studied International Business at Tecmilenio University

Management Consulting

linkedin.com/in/elisa-casanova-980427

Joined June 24, 2022

Skills

Languages

English

Fluent

About

With 3 years of experience in multinational corporations, customer service, data analysis, project implementation and process improvement.

Experience

ABB

Feb 2020 – Feb 2022

Mexico - Remote

Service Support Specialist - US Fleet

Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Successful project implementation and training materials for more than 500 employees and managers. Created proper documentation of process improvement through SOPs.

Honeywell

Feb 2019 – Feb 2020

Mexico

Customer Service Representative

Assisted customers with setting appointments, and special order requests, and arranging merchandise pick-ups. Project and process improvement implementation. Responsible for monitoring special accounts like Academy, Fastenal, R3 Safety, etc. to ensure customer satisfaction.

Education

Tecmilenio University

Aug 2016 – May 2020

Bachelor's Degree , International Business