With 3 years of experience in multinational corporations, customer service, data analysis, project
implementation and process improvement.
Experience
ABB
Feb 2020 – Feb 2022
Mexico - Remote
Service Support Specialist - US Fleet
Participated in continuous improvement by generating
suggestions, engaging in problem-solving activities to support
teamwork.
Successful project implementation and training materials for
more than 500 employees and managers.
Created proper documentation of process improvement
through SOPs.
Honeywell
Feb 2019 – Feb 2020
Mexico
Customer Service Representative
Assisted customers with setting appointments, and special order
requests, and arranging merchandise pick-ups.
Project and process improvement implementation.
Responsible for monitoring special accounts like Academy, Fastenal, R3 Safety, etc. to ensure customer satisfaction.