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Maria Elisa Casanova

Project and Business Developer

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Intro
San Luis Potosí City, Mexico
Studied International Business at Tecmilenio University
Management Consulting
linkedin.com/in/elisa-casanova-980427
Joined June 24, 2022

Skills

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English
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Fluent
About
With 3 years of experience in multinational corporations, customer service, data analysis, project implementation and process improvement.
Experience
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ABB
Feb 2020 – Feb 2022
Mexico - Remote
Service Support Specialist - US Fleet
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Successful project implementation and training materials for more than 500 employees and managers. Created proper documentation of process improvement through SOPs.
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Honeywell
Feb 2019 – Feb 2020
Mexico
Customer Service Representative
Assisted customers with setting appointments, and special order requests, and arranging merchandise pick-ups. Project and process improvement implementation. Responsible for monitoring special accounts like Academy, Fastenal, R3 Safety, etc. to ensure customer satisfaction.
Education
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Tecmilenio University
Aug 2016 – May 2020
Bachelor's Degree , International Business