I am a college graduate with a Bachelor of Science in Business Administration. I have 2 years and 8 months of experience working as a Customer Service Representative, where I've gained hands-on experience in delivering high-quality support and resolving customer issues across various channels, including phone, email, and live chat. Over the course of my career, I’ve developed strong problem-solving abilities, a keen attention to detail, and excellent communication skills. I’m able to effectively de-escalate difficult situations and find solutions that leave customers satisfied, which I believe is critical in providing great customer service. Additionally, my ability to work in fast-paced environments while maintaining a positive and professional demeanor has been key to my success. And I believe I can make a significant impact and be a valuable asset to your Company.
Experience
Everise Philippines (formely Continuum Global Solutions)
May 2024 – Feb 2025
Mandaluyong City, Philippines
Customer Service Representative
Provide phone-based support to members of the Prescription Drug Plan by answering their questions, providing coverage information, and helping them understand their benefits.
Assist members in managing their prescriptions, including helping with prescription refills, drug formulary searches, and resolving issues related to prescription medications.
Troubleshoot and resolve issues related to prescription claims, billing discrepancies, and prescription rejections at pharmacies.
IGT Solutions (IGT)
Apr 2022 – Jul 2023
Muntinlupa City, Philippines
Customer Service Representative
Respond to email and phone inquiries regarding flight schedules, availability, pricing, and special requests.
Process new flight bookings, changes, and cancellations, ensuring accuracy and adherence to company policies.
Provide high-quality, personalized customer service through both email and phone channels.
Handle customer complaints and issues regarding flight delays, cancellations, or booking errors, working to resolve concerns effectively and empathetically.
WNS
May 2021 – May 2022
Muntinlupa City, Philippines
Customer Service Representative
Respond promptly to customer inquiries via live chat regarding flight availability, booking, and cancellation requests.
Assist customers in booking flights, updating travel itineraries, and making changes to existing bookings.
Help customers find available flights based on their preferences, including price, timing, and airline options.
Promote any special offers, deals, or services such as upgrades, insurance, or additional travel products to enhance the customer’s experience.
Educate customers on travel policies, terms, and conditions, ensuring they understand their rights and obligation.
Education
Laguna College of Business and Arts
Oct 2010 – Apr 2015
Bachelor of Science in Business Administration, Human Resource Development Management