Maria Elvira Cuarez, Customer Service Representative

About

I am a college graduate with a Bachelor of Science in Business Administration. I have 2 years and 8 months of experience working as a Customer Service Representative, where I've gained hands-on experience in delivering high-quality support and resolving customer issues across various channels, including phone, email, and live chat. Over the course of my career, I’ve developed strong problem-solving abilities, a keen attention to detail, and excellent communication skills. I’m able to effectively de-escalate difficult situations and find solutions that leave customers satisfied, which I believe is critical in providing great customer service. Additionally, my ability to work in fast-paced environments while maintaining a positive and professional demeanor has been key to my success. And I believe I can make a significant impact and be a valuable asset to your Company.

Experience

Everise Philippines (formely Continuum Global Solutions)

May 2024 – Feb 2025

Mandaluyong City, Philippines

Customer Service Representative

Provide phone-based support to members of the Prescription Drug Plan by answering their questions, providing coverage information, and helping them understand their benefits. Assist members in managing their prescriptions, including helping with prescription refills, drug formulary searches, and resolving issues related to prescription medications. Troubleshoot and resolve issues related to prescription claims, billing discrepancies, and prescription rejections at pharmacies.

IGT Solutions (IGT)

Apr 2022 – Jul 2023

Muntinlupa City, Philippines

Customer Service Representative

Respond to email and phone inquiries regarding flight schedules, availability, pricing, and special requests. Process new flight bookings, changes, and cancellations, ensuring accuracy and adherence to company policies. Provide high-quality, personalized customer service through both email and phone channels. Handle customer complaints and issues regarding flight delays, cancellations, or booking errors, working to resolve concerns effectively and empathetically.

WNS

May 2021 – May 2022

Muntinlupa City, Philippines

Customer Service Representative

Respond promptly to customer inquiries via live chat regarding flight availability, booking, and cancellation requests. Assist customers in booking flights, updating travel itineraries, and making changes to existing bookings. Help customers find available flights based on their preferences, including price, timing, and airline options. Promote any special offers, deals, or services such as upgrades, insurance, or additional travel products to enhance the customer’s experience. Educate customers on travel policies, terms, and conditions, ensuring they understand their rights and obligation.

Education

Laguna College of Business and Arts

Oct 2010 – Apr 2015

Bachelor of Science in Business Administration, Human Resource Development Management

Maria Elvira Cuarez

Customer Service Representative

Skills

Languages