Maria Eugenia Mariotto, Senior QA

About

Highly organized, experienced professional with 14 years of experience in Business, Human Resources, Payroll, Recruitment and Customer Service. Proven ability to provide a solid core of consistency to support/back office and operational services. Skilled multi-tasker, I follow through with precision and meticulousness, priding myself on my ability to conquer tasks with excellent concentration and focus. As a bilingual, multicultural individual, I cultivate and develop positive working relationships. I am a team player, results-driven, and can process information and communications with clarity, precision, and purpose.

Experience

Accenture Operations

Oct 2021 – Present

Dublin

Trust & Safety Analyst - Senior Quality Analyst

Excellent comprehension, communication and presentation skills. Strong attention to detail. Ability to build partnerships with business partners and team members. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. Ability and availability to work differing rotations/shifts and non-standard work hours. Commitment to quality, efficiency, and effectiveness. Provide feedback to management regarding necessary changes and updates; including but not limited to policies, technical issues. Ability to review or be exposed to sensitive or violative content as part of core role. Expert knowledge of Trust and Safety, and an extensive track record of working in complex policy compliance and content analysis. Maintain and promote a positive attitude while meeting productivity and quality goals. Ability to work independently, complete projects in a timely manner, and navigate and influence cross-team stakeholders with excellent leadership skills. Self-directed, project management, time management, cross-functional collaboration, stakeholder engagement, influence. Emotional resilience, and stress-management skills.

TERRA Human Resources and Accounting Services Ltda

Apr 2013 – Apr 2018

Brazil

Human Resources Senior Specialist

Responsible for daily administration and work routines of 500 employees. Monitor multiple databases to keep track of all company and employee’s information. Direct service with customers and employees, via phone, e-mail or personally. Apply and follow up the process for documents, clearances, certificates, and approvals from local, and federal government agencies. Employee’s payroll and unit accounting. Create itineraries, book travel, and manage expenses for managing employee corporate conferences. Recruitment process (preparation, sourcing, screening, selecting, hiring, on boarding). Provide advice and support to the other departments in recruiting best practices. Supervise exit interviews and off-boarding process for former employees. Oversee benefits enrollment process by answering questions and assisting employees. Update HR databases to reflect employee’s information. Supervise on-boarding process for newly hired employees and distribute relevant paperwork. Perform in-depth research to answer HR demands. Create boardroom and courtroom multimedia presentations including video and text- sync'd depositions for enhanced understanding.

Fernandes Filpi Construction Company

Nov 2010 – Apr 2013

Brazil

Human Resources Analyst

Responsible for daily administration and work routines life of 120 employees. Assist with document organization and dissemination. Adeptly handle calls during all day. Manage all human resource documentation, including new hire letters, employee’s contracts and corporate policies and procedures. Monitor and check of worked hours, salary payments, annual leave payments and all internal client’s welfare. Oversee daily operations customer accounts with a combined annual company budget.

Education

google

Oct 2023 – Dec 2023

Project Management Professional Certification, Project Management

National College of Ireland

Feb 2021 – Dec 2021

CIPD Certificate in Human Resources Management, Human Resources Management

The Open College

Jan 2021 – Dec 2021

Customer Service QQI LEVEL 6, Customer Service

Anhanguera Educational University

Jan 2007 – Dec 2012

MBA in Human Resources and Bachelor of Business Administration, Human Resources and Business Administration

Maria Eugenia Mariotto

Senior QA

Skills

Languages