I'm a Implementation specialist with 2 years experience and over 10 years experience in customer service. I am looking for my next role and am truly open to anything. I love learning new skills and would say I am a very fast learner. I have strong attention to detail and put my 100% best into any task I am given.
Experience
CompuGroup Medical
Aug 2022 – Nov 2024
Remote
Implementation Specialist
●Ensured the timely submission of required documentation for client account migrations and enrollments to insurance payer clearinghouses
●Delivered exceptional customer support via phone, email, Salesforce and SAP support portal, focusing on providing tailored solutions to technical issues and queries.
●Collaborate closely with Project Managers, VARs, and customers to ensure seamless implementation and integration of statements and enrollments.
●Provided detailed training for customers and colleagues on statement processes, ensuring clarity and consistency in execution
Focus Staff
Dec 2021 – Jun 2022
Dallas, TX
Account Manager
●Conducted 20+ phone screens weekly for travel healthcare candidates, effectively assessing fit and interest levels, resulting in a 30% increase in candidate placement rates
●Partnered with management to identify internal career paths, improving employee satisfaction and retention
●Coordinated with healthcare facilities to review, analyze and clarify job specifications and required skills
●Successfully managed and coordinated the offer process for new traveler placements
Moradi MD
Dec 2020 – Aug 2021
Vista, CA
Patient Care Coordinator
●Managed patient care schedules and coordinated appointments with healthcare providers
●Effectively communicated with patients, doctors and staff members, maintaining a high level of interaction and quality of care
●Ensured compliance with HIPAA regulations and maintained patient confidentiality
●Resolved complex customer service issues to enhance patient experience, including complaints and scheduling concerns
