María José Rodríguez de Duluc

Good communication born's from active listening!!

Message

Intro

Santiago de los Caballeros, Dominican Republic

Head of Ministries at Centro Cristiano Sendas de Alabanzas

Studied at Pontificia Universidad Católica Madre y Maestra - PUCMM

Joined August 31, 2021

Skills

Languages

English

Fluent

Spanish

Native or Bilingual

About

I am passionate about empathy and effective visual and verbal communication. As a Social Communicator with more than 12 years of experience in Customer Service, Customer Support, and Effective Communications, I can improve the customer service experience, create engaged customers, and facilitate organic growth. Taking responsibility for customer problems and follow up on those issues until they are effectively solved.

Experience

Centro Cristiano Sendas de Alabanzas

Jun 2013 – Present

Santiago, Dominican Republic

Head of Ministries

I currently direct the Worship Ministry (with 7 people on my charge), in charge of Design and Communication Department, and the group Hogares de Alabanza where whole families study deepen the study of the bible, (with 25 people and growing, under my charge).

Synergies Copr. - Call Center

May 2016 – Jan 2020

Santiago, Dominican Republic

Customer Service Analyst

Responsible for analyzing customer service operations to offer recommendations to improve customer satisfaction levels. Also work directly with customers to help solve problems and resolve dissatisfaction. Some sales and back office work apply according to the project.

Data Vimenca - Call Center

Apr 2006 – Aug 2010

Santiago, Dominican Republic

Customer Service Representative/Agent

Used to help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, sometimes had a role in sales as well.

Education

Pontificia Universidad Católica Madre y Maestra - PUCMM

Sep 2001 – Jul 2006

Bachelor's degree, Social Communications