Hi!
My name is Mariana, a 28 years-old Portuguese living in the countryside, looking to find a remote job in customer support/backoffice/administrative work.
Having worked in a CRM department in Buenos Aires for a year, I have experience in customer service and many different software.
This experience gave me a good work rhythm: when I started, my team was flooding with literally thousands of unsolved/unanswered tickets and we were able to answer and solve all of them in a few weeks - right in my first month on the job.
Besides my native language, Portuguese, I’m also fluent in English (CEFR level B2) and Spanish (B1, no certification). I can handle the pressure and work in a fast-paced environment while maintaining impeccable customer service! If necessary, I’m able to use all three languages on the job as I have done previously. I would also like to add that I would also be great in helping with administrative and translation tasks, as I have also done in my previous jobs!
Thank you for your attention and hope you have an amazing day!
Experience
Accenture
Jan 2018 – Mar 2019
Buenos Aires, Argentina
Customer Relationship Management
- Assistance to suppliers from different countries (Portugal, Angola, Mozambique, Spain, Brazil, Israel, among others) via telephone and email
- Invoice status investigation
- Assistance in data entry and research information in various systems and tracking tools
- Applying knowledge of processes and systems to identify and solve problems
- Assistance in solving escalations to superiors
- Assistance in capacitating new joiners
Lemon Ibéria, Lda.
Jun 2016 – Sep 2017
Lisbon, Portugal
Event Management Assistant
- Responsible for the box office
- Logistics and administrative work (budgets, licensing, etc.)
- Assistance in producing various events: kids, sports and live shows
- Support to the Marketing and Artists Management teams
Education
Estoril Higher Institute for Tourism and Hotel Studies
Sep 2010 – Sep 2014
Undergraduate, Leisure Management and Tourism Entertainment