Mariana Mousaco

Message

Intro

Lisbon, Portugal

Studied Leisure Management and Tourism Entertainment at Estoril Higher Institute for Tourism and Hotel Studies

Joined March 21, 2021

Skills

Languages

Portuguese

Native or Bilingual

English

Fluent

Spanish

Fluent

About

Hi! My name is Mariana, a 28 years-old Portuguese living in the countryside, looking to find a remote job in customer support/backoffice/administrative work. Having worked in a CRM department in Buenos Aires for a year, I have experience in customer service and many different software. This experience gave me a good work rhythm: when I started, my team was flooding with literally thousands of unsolved/unanswered tickets and we were able to answer and solve all of them in a few weeks - right in my first month on the job. Besides my native language, Portuguese, I’m also fluent in English (CEFR level B2) and Spanish (B1, no certification). I can handle the pressure and work in a fast-paced environment while maintaining impeccable customer service! If necessary, I’m able to use all three languages on the job as I have done previously. I would also like to add that I would also be great in helping with administrative and translation tasks, as I have also done in my previous jobs! Thank you for your attention and hope you have an amazing day!

Experience

Accenture

Jan 2018 – Mar 2019

Buenos Aires, Argentina

Customer Relationship Management

- Assistance to suppliers from different countries (Portugal, Angola, Mozambique, Spain, Brazil, Israel, among others) via telephone and email - Invoice status investigation - Assistance in data entry and research information in various systems and tracking tools - Applying knowledge of processes and systems to identify and solve problems - Assistance in solving escalations to superiors - Assistance in capacitating new joiners

Lemon Ibéria, Lda.

Jun 2016 – Sep 2017

Lisbon, Portugal

Event Management Assistant

- Responsible for the box office - Logistics and administrative work (budgets, licensing, etc.) - Assistance in producing various events: kids, sports and live shows - Support to the Marketing and Artists Management teams

Education

Estoril Higher Institute for Tourism and Hotel Studies

Sep 2010 – Sep 2014

Undergraduate, Leisure Management and Tourism Entertainment