With over 12 years of experience in Marketing and Customer Support, I’ve developed a strong background in content creation and digital strategy. I’ve created content for a variety of channels—including social media, websites, e-books, articles, and videos—always tailored to each audience and platform. My work is guided by best practices in SEO and copywriting, areas in which I’ve completed specialized training to ensure all content is engaging, optimized, and conversion-focused.
Throughout my career, I’ve executed multi-channel campaigns, managed marketing budgets, planned and hosted events for employees, leads, and customers, and supported pre-sales efforts with outbound strategies and CRM management. I’ve also conducted regular campaign performance analyses, turning data into actionable insights to continuously improve marketing outcomes.
Experience
Concentrix Global Services GmbH
Apr 2021 – Jun 2024
Berlin
Customer Support Agent
Working with Customer Support at Meta (Facebook Inc.), support B2B company's biggest clients around the globe in English.
Ability to provide consulting about Ads features of the Meta platform for more than 100 clients monthly.
Support clients via phone, chat, and/or email been a point of contact between the client and the backend of the company.
Viriding Enery
Dec 2017 – Apr 2019
Brazil
Marketing Analyst
Planning and executing content marketing in different platforms, including social media, and email marketing.
Planned events, fairs, and production timelines, including internal actions for employees.
Managed annual marketing budgets (online & offline).
Led pre-sales efforts, generating leads via outbound strategies.
Analyzed marketing data to optimize performance monthly, quarterly, and yearly.
Ibmec College
Aug 2015 – Nov 2017
Brazil
Marketing Assistant
Led product campaigns in 04 Brazilian cities, targeting medium to significant events, to expand market reach.
Creating layouts with the company design agency in combination with purchases of offline goods.
Support for HR to talent retention.
Planning, creating, and executing SMS and email marketing content.
Executing reports with all the results of the marketing strategies per month.
Reception of the potential customer in the company to show the campus and the benefits of joining the College.
Managed an annual marketing budget, prioritizing events and B2C conversions.
