Marie Grace Pitogo, Executive Administrative Assistant

About

Experienced Executive Administrative Assistant with a knack for keeping things organized and running smoothly. From managing schedules and handling communications to preparing reports and coordinating projects, I thrive in fast-paced environments. Tech-savvy, detail-oriented, and always ready to support teams with efficiency and professionalism.

Experience

Associa Property Management

Dec 2023 – Jan 2025

Texas, USA

Executive Administrative Assistant

As an Executive Administrative Assistant at Associa Property Management, I provided high-level administrative support to executives and property managers, ensuring smooth day-to-day operations. My role involved managing schedules, coordinating meetings, handling correspondence, and maintaining organized records. I also assisted with financial tasks such as processing invoices and expense reports, prepared reports and project documentation, and collaborated with various teams to improve workflow efficiency. With strong attention to detail and excellent communication skills, I played a key role in supporting both internal teams and client needs.

JPMorgan Chase & Co. – (Cebu)

Jun 2019 – Aug 2023

Cebu, Philippines

Financial Services Associate

As a Financial Service Associate at JP Morgan, I provided exceptional customer support by assisting clients with their banking and financial needs. My responsibilities included handling account inquiries, processing transactions, resolving billing issues, and guiding customers through financial products and services. I ensured compliance with security protocols and company policies while delivering accurate and efficient solutions. This role enhanced my expertise in financial services, problem-solving, and customer relationship management in a fast-paced, high-volume environment.

eBay (ePerformax Contact Centers & BPO-Cebu)

Feb 2015 – Aug 2019

Cebu, Philippines

Customer Service Specialist

At eBay, I worked as a Customer Service Specialist, assisting buyers and sellers with account inquiries, transaction issues, disputes, and policy clarifications. I provided prompt and professional support via phone, email, and chat, ensuring a positive user experience. My role involved troubleshooting payment and shipping concerns, resolving escalations, and educating users on eBay’s platform policies. This experience strengthened my problem-solving skills, attention to detail, and ability to handle high-pressure situations while maintaining excellent customer service.

Education

St. Alexius College

Jun 2009 – Mar 2011

Bachelor of Science in Nursing, Nursing

Marie Grace Pitogo

Executive Administrative Assistant

Skills

Languages