I’m an experienced administrative and project support professional with a strong background in managing office operations, coordinating teams, and keeping everything organized and running smoothly. I’m highly organized, detail-oriented, and skilled at working independently or as part of a team. I enjoy roles that require problem-solving, structure, and communication—whether it’s scheduling meetings, preparing documentation, or supporting different departments. I’m especially interested in contributing to organizations where I can support meaningful projects and help teams be more efficient and productive.
Experience
TTEC
Mar 2021 – Apr 2023
Montreal
Customer Service Specialist
Successfully implemented customer feedback and follow-up strategies that led to a 10% increase in customer satisfaction scores and a 10% rise in customer retention rates.
Reduced average call resolution time by 5% without compromising service quality by streamlining the problem-solving process and enhancing my product knowledge.
Initiated and led a peer mentoring program for new customer service representatives, resulting in a noticeable improvement in team performance metrics.
