I have 5+ years of experience in customer service, administration, and education, and I thrive in people-centered, collaborative roles. I am open to roles in these fields, and I'm able to work remotely within the EU or on-site in Barcelona, Spain. I am an effective communicator in English, German, and Spanish and I have experience leading an international team.
Experience
Bimba Y Lola
Jun 2022 – Jan 2023
Berlin, Germany
Customer Service Lead
Created weekly goals for team members and led them to
consistently exceed expectations • Resolved customer
conflicts with tact in English, Spanish, and German •
Researched local trends on a weekly basis to create successful
sales initiatives and displays • Updated the store database
daily (inventory, sales figures, rate of conversion, etc.) and
communicated this information to international company
leadership
Education
Northeastern University
Aug 2013 – May 2017
Bachelor of Arts, Cum Laude, History, East Asian Studies