Key Responsibilities & Achievements
Product Management: Manage three digital platforms—Content Management System (CMS), Learning Management System (LMS), and training/coaching tools (LeadNow app, Ustadi Toolkit, and Alumni platform)—to ensure seamless user experience and effective program delivery.
User Support & Administration: Provide administrative support, issue user credentials, and troubleshoot technical issues to ensure smooth access and engagement.
Onboarding & Training: Design and deliver onboarding programs for new users, create training materials, and facilitate in-person sessions to support digital adoption.
Data Management & Reporting: Generate and share weekly user reports, manage data exports, and support stakeholders in utilizing platform data for decision-making.
Content Development & Moderation: Curate, upload, and manage digital learning content, including videos and interactive materials, while ensuring timely updates and high-quality user interactions.
Usikimye
Jun 2021 – Jul 2022
Nairobi
Assistant Program Manager
Assisted the Program Manager in project management and execution.
Conducted and oversaw a baseline needs assessment in the Soweto community.
Managed a team of two and supported administrative duties.
Led the SRHR project, organizing events and handling case management.
Infotrak
May 2019 – Jul 2019
Nairobi
Call center Agent
Conducted surveys ensuring respondents understood all questions.
Ensured high-quality communication during calls.