Detail-oriented professional with extensive experience in administrative support and customer relations. Demonstrates strong abilities in complaint investigations, customer retention, and multitasking. Skilled in MS Office, data entry, and problem-solving, with a consistent track record of improving team efficiency and productivity. Adept at managing deadlines and making critical decisions under pressure. Ready to contribute with a focus on finding creative solutions to conflicts and enhancing customer satisfaction.
Experience
Wifiboys
Apr 2022 – Dec 2023
Thabazimbi, Limpopo, South Africa
Client relations Consultant
• Expert in client support and basic network faultfinding
• Proficient in escalating complex network issues to specialized teams
• Skilled in developing community insights and strengthening customer portfolios
• Experienced in file and data retrieval systems
• Accurate data entry and documentation
• Proficient in Microsoft Office and spreadsheet development
• High level of PC proficiency
• Adept in employee training and development
• Efficient in inventory control and customer service
• Effective scheduling and diary management
• Competent in sorting mail and appointment scheduling
Sasol Exel
Jul 2012 – Jul 2019
Thabazimbi, Limpopo, South Africa
Administrative Assistant
• Managed cash up and shift change procedures efficiently.
• Reconciled POS system reports to identify and correct discrepancies.
• Operated and maintained office equipment to ensure smooth operations.
• Safeguarded sensitive and confidential data in compliance with best practices.
• Trained new staff in company procedures and software usage.
• Accepted and processed various payment methods to complete transactions.
• Ordering of stock and controlling of stock values
• Uploading and maintaining of products
• Stock control daily and packing of selves
• Managed stock ordering, controlled inventory values, and ensured timely product uploads.