Marius-Leonard Marcu, Customer Service Specialist/Back Office Specialist/Content Moderator

About

Hi! I am a 28-year-old professional with over 9 years of experience working in various corporate settings. Throughout my career, I have excelled in customer service, sales, and content moderation. I am a creative individual who communicates effectively and can provide exceptional results on any project. At present, I am seeking employment opportunities in fields like Customer Service, Back Office, or content Moderation. However, I am open to exploring other roles that may be a good fit for my skills and experience.

Experience

Majorel Romania

Jul 2017 – Aug 2023

Sibiu, Romania

Customer Service Specialist/Content Moderator

-Provided fast and efficient solutions, focusing on personalized interactions. -Maintained optimal knowledge of internal procedures, meeting both service and sales targets. -Successfully managed challenging situations, delivering tailored solutions to each client. -Handled high call and ticket volumes daily, ensuring timely issue resolution. -Addressed customer queries, managed pricing and billing reviews, and supported drivers. -Prioritized empathy and professionalism to enhance overall customer satisfaction. -Completed multiple mini-projects, showcasing expertise in internal procedures. -Managed diverse content with composure, adaptability, and impartiality. -Contributed significantly to data collection, enhancing machine learning algorithms.

CGS Romania

Aug 2014 – May 2017

Sibiu, Romania

Customer Service Specialist / Telesales Specialist (US)

-Successfully managed both incoming and outgoing calls, adapting to customer needs. -Achieved exceptional results in sales and customer loyalty. -Efficiently managed sales transactions and maintained detailed records of customer interactions. -Exceeded targets consistently, demonstrating professionalism in supporting a telecom network. -Gained extensive knowledge, proficiently managing calls across all departments, including prepaid cards, subscriptions, TV services, internet services, and the online shop.

Education

Lucian Blaga University of Sibiu

Sep 2022 – Mar 2024

Bachelor, Sciences of Information and Documentation

Marius-Leonard Marcu

Customer Service Specialist/Back Office Specialist/Content Moderator

Skills

Languages