Hi! I am a 28-year-old professional with over 9 years of experience working in various corporate settings. Throughout my career, I have excelled in customer service, sales, and content moderation. I am a creative individual who communicates effectively and can provide exceptional results on any project. At present, I am seeking employment opportunities in fields like Customer Service, Back Office, or content Moderation. However, I am open to exploring other roles that may be a good fit for my skills and experience.
Experience
Majorel Romania
Jul 2017 – Aug 2023
Sibiu, Romania
Customer Service Specialist/Content Moderator
-Provided fast and efficient solutions, focusing on personalized interactions.
-Maintained optimal knowledge of internal procedures, meeting both service and sales targets.
-Successfully managed challenging situations, delivering tailored solutions to each client.
-Handled high call and ticket volumes daily, ensuring timely issue resolution.
-Addressed customer queries, managed pricing and billing reviews, and supported drivers.
-Prioritized empathy and professionalism to enhance overall customer satisfaction.
-Completed multiple mini-projects, showcasing expertise in internal procedures.
-Managed diverse content with composure, adaptability, and impartiality.
-Contributed significantly to data collection, enhancing machine learning algorithms.
CGS Romania
Aug 2014 – May 2017
Sibiu, Romania
Customer Service Specialist / Telesales Specialist (US)
-Successfully managed both incoming and outgoing calls, adapting to customer needs.
-Achieved exceptional results in sales and customer loyalty.
-Efficiently managed sales transactions and maintained detailed records of customer interactions.
-Exceeded targets consistently, demonstrating professionalism in supporting a telecom network.
-Gained extensive knowledge, proficiently managing calls across all departments, including prepaid cards, subscriptions, TV services, internet services, and the online shop.
Education
Lucian Blaga University of Sibiu
Sep 2022 – Mar 2024
Bachelor, Sciences of Information and Documentation