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Marius-Leonard Marcu

Customer Service Specialist/Back Office Specialist/Content Moderator

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Intro
Sibiu, Romania
Studied Sciences of Information and Documentation at Lucian Blaga University of Sibiu
Consumer Services
linkedin.com/in/marius-leonard-marcu
Joined March 12, 2024

Skills

Languages

English
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Fluent
Romanian
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Native or Bilingual
About
Hi! I am a 28-year-old professional with over 9 years of experience working in various corporate settings. Throughout my career, I have excelled in customer service, sales, and content moderation. I am a creative individual who communicates effectively and can provide exceptional results on any project. At present, I am seeking employment opportunities in fields like Customer Service, Back Office, or content Moderation. However, I am open to exploring other roles that may be a good fit for my skills and experience.
Experience
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Majorel Romania
Jul 2017 – Aug 2023
Sibiu, Romania
Customer Service Specialist/Content Moderator
-Provided fast and efficient solutions, focusing on personalized interactions. -Maintained optimal knowledge of internal procedures, meeting both service and sales targets. -Successfully managed challenging situations, delivering tailored solutions to each client. -Handled high call and ticket volumes daily, ensuring timely issue resolution. -Addressed customer queries, managed pricing and billing reviews, and supported drivers. -Prioritized empathy and professionalism to enhance overall customer satisfaction. -Completed multiple mini-projects, showcasing expertise in internal procedures. -Managed diverse content with composure, adaptability, and impartiality. -Contributed significantly to data collection, enhancing machine learning algorithms.
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CGS Romania
Aug 2014 – May 2017
Sibiu, Romania
Customer Service Specialist / Telesales Specialist (US)
-Successfully managed both incoming and outgoing calls, adapting to customer needs. -Achieved exceptional results in sales and customer loyalty. -Efficiently managed sales transactions and maintained detailed records of customer interactions. -Exceeded targets consistently, demonstrating professionalism in supporting a telecom network. -Gained extensive knowledge, proficiently managing calls across all departments, including prepaid cards, subscriptions, TV services, internet services, and the online shop.
Education
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Lucian Blaga University of Sibiu
Sep 2022 – Mar 2024
Bachelor, Sciences of Information and Documentation