Maria Sivokon

Experience

Aeroflot Russian Airlines

Nov 2017 – Aug 2020

Moscow, Russia

Transit Check-in Agent

Checking bookings, checking passengers in, weighing and checking in baggage, issuing boarding passes and luggage labels, allocating seat numbers, asking security questions, answering passenger queries prior to their flight, accommodating transit passengers to the hotels Answering any queries passengers might have about their journey Keeping passengers updated on any changes to flight information: announcing flight arrivals, departures and pre-boarding information Directing passengers with short connection time to the correct gate for their flight Responding in a calm and professional manner to customer complaints General administration duties Providing translation and interpretation in English and French Coordinating with coworkers and other departments to ensure proper handling of transit passengers Assisting passengers with special needs, e.g. passengers who need assistance in boarding

Saint-Petersburg Tourist Information Bureau

Apr 2016 – Jan 2017

Saint-Petersburg

Chief Specialist

Providing information to russian and foreign tourists, planning their itineneraries, recommending destinations and places to visit Translating into English and French brochures, booklets and documents, containg information about main events, concerts and sights Assisting in interpretation

Private tuition

Oct 2013 – Nov 2016

Moscow, Russia

Freelance English Tutor

Assisting students of all ages in learning English

The first Moscow Cadet Corps

Sep 2014 – Jul 2015

Moscow, Russia

English Teacher

Teaching cadets of elementary school age English Coordinating their study activities Creating teaching materials from scratch, using various approaches to teaching based on cadets’ needs preferred Guiding cadets’ behavior Providing appropriate feedback on their progress; communicating with their parents

Education

Moscow State University

Jan 2020 – Jun 2020

Certified teacher of Russian as a Foreign Language , Methods of teaching Russian as a Foreign Language

International Academy of Business and Management

Sep 2010 – Jul 2015

Bachelor's Degree , Practice and Theory of Translation

Languages