MARIZ ALLYSA ORCAJADA, VIRTUAL ASSISTANT || SOCIAL MEDIA MANAGER || CUSTOMER SERVICE REPRESENTATIVE || RECRUITMENT SPECIALIST ||

About

I have had a variety of experiences with many different roles in the customer service and sales industry, from my time as a Customer Service Representative and Account Specialist to my time as a Virtual Assistant. I am looking to make the next step in my career by leveraging my customer service and sales background to build meaningful relationships with customers and clients.

Experience

BRIDGE PRO LLC

Aug 2023 – Dec 2024

Remote

EXECUTIVE ASSISTANT / RECRUITMENT SPECIALIST

• Use different sourcing methods to gather potential candidate such as social media and job websites. • Write and post compelling job descriptions on job boards and social media. • Develop and implement effective recruitment advertising strategies to reach a diverse candidate pool. • Review resumes and applications to shortlist qualified candidates. • Administer skills tests, personality assessments, or other relevant evaluations to assess candidates' suitability for the position. • Coordinate and conduct virtual interviews to evaluate candidates' skills, experience, and cultural fit. • Collaborate with hiring managers to ensure alignment with job requirements. • Coordinate with HR and hiring managers to facilitate a smooth onboarding process for new hires. • Ensure completion of necessary paperwork and orientation activities.

Correira Brothers Moving & Storage, Inc.

Jun 2021 – Aug 2023

Remote

Virtual Assistant

Virtual Assistant - Dispatch Department • Handle inbound calls for sales and customer service • Cold call potential customers who sent inquiry via website and yelp • Replied to customers concerns via email, text and chat • Handled customer profiles on CRM • Managed company calendar • Set-up appointments with customers • Reviewed and reviewed company reviews and feedbacks • Processed billing for customers Trainer - Back Office • Created training materials for new hires • Evaluated performances of new hires • Took part on strategy making

Local Clients - Project Based

Dec 2020 – Dec 2022

Remote

Social Media Manager || Graphic Designer

• Delivered creative contents for several clients (photos and videos) • Responded to customer inquiries via email and chat • Managed social media calendar • Analyzed engagement data and marketing campaigns • Developed social media strategies that will work for clients’ business • Collaborate with other departments for business strategies

Avas Flowers

Dec 2020 – Jun 2021

Remote

Customer Service Representative – Part-time (Freelance)

• Handled inbound sales and customer service call • Processed orders on CRM • Responded to customer inquiries via email and chat

DISH TV

Jan 2018 – Mar 2019

Mandaluyong City, Philippines

Customer Service Representative | Account Specialist (Retention)

• Handled escalated calls • Updated customer details on CRM • Handled basic technical support calls • Upsold company products to customers

TRANSURBAN

Nov 2016 – Dec 2017

Bridgetowne, Quezon City, Philippines

Customer Service Representative

• Handled inbound customer service calls • Updated customer details on CRM • Reviewed license plate numbers for unrecorded travels • Replied to customer concerns via email • Processed account payments

Education

University of Rizal System - Binangonan

Aug 2021 – May 2024

Bachelor of Science in Business Administration, Major in Marketing Management

MARIZ ALLYSA ORCAJADA

VIRTUAL ASSISTANT || SOCIAL MEDIA MANAGER || CUSTOMER SERVICE REPRESENTATIVE || RECRUITMENT SPECIALIST ||

Skills

Languages