Marjorie Malene Monce

Dedicated Customer Service Professional | Skilled in Problem-Solving, Communication & Client Satisfaction

Message

Intro

Cainta, Philippines

Studied Associate in Health and Sciences at University of the East

Airlines/Aviation

Joined March 8, 2025

Skills

Languages

English

Advanced

About

I am a dedicated and customer-focused professional with a strong passion for helping people and ensuring excellent service experiences. I thrive in roles that involve problem-solving, communication, and building positive relationships with customers. My work interests lie in customer service, support, and administrative tasks, as I enjoy making processes smoother and providing solutions that enhance customer satisfaction.

Experience

Concentrix Global Services GmbH

Mar 2023 – May 2024

Quezon City

Customer Service Associate

A Chat Support Agent for travel account where I was responsible for assisting customers with their travel-related inquiries, bookings, and concerns through online chat. This role requires strong communication skills, attention to detail, and the ability to provide fast and accurate responses to ensure a seamless customer experience.

Sequential Tech

Aug 2019 – Feb 2020

Quezon City

Customer Service Associate

My role is to assist customers via phone with their mobile, internet, and cable services. I help troubleshoot technical issues, explain billing details, process service upgrades, and ensure that every customer gets the best experience possible.

Education

University of the East

Jun 2005 – Mar 2008

Dentistry, Associate in Health and Sciences