Irfan Aleem, Customer Support Executive

About

Skilled call center professional versed in customer support protocols for Customer support service. Superior computer skills and telephone etiquette. Hardworking Customer Service Representative with 5 years of experience working with Multiple Projects. Trained in project and time management with extensive knowledge of Customer Support and different software and proven multitasking abilities.

Experience

Talk Agent

Mar 2016 – Apr 2021

Lahore, Pakistan

Customer Support Executive

Supervised team of 60 staff members. Used Microsoft Excel to develop inventory tracking spreadsheets. Resolved product issue through consumer testing. Responded to disruptive events using crisis management techniques to offer corrective solutions and maximize customer satisfaction. Organized customer information and account data for business planning and customer service purposes. Monitored phone, fax and electronic database systems for incoming customer inquiries. Listened to customers' questions and concerns to provide answers or responses. Communicated with vendors regarding back order availability, future inventory and special orders. Responded to customer requests for products, services and company information.

Systems limited

Jul 2018 – May 2020

Lahore, Pakistan

Call Centre Executive

Delivered excellent customer service, resulting in consistent 93.8% customer satisfaction rating. Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns. Met all customer call guidelines including service levels, handle time and productivity. Conferred with customers about concerns with products or services to resolve problems and drive sales. Calculated correct order totals, updated accounts and maintained detailed records for inventory management.

Education

Punjab University

Apr 2016 – Jan 2018

MBA, Business

Irfan Aleem

Customer Support Executive

Skills

Languages