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Mark Jhon Rhey Tagotongan

HR Lead Recruiter l Business Development Manager

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Intro
Pampanga CIty, Philippines
Human Resources
Joined September 1, 2022

Skills

Languages

English
-
Fluent
About
I conduct sourcing campaigns to identify qualified candidates. Utilization of Boolean internet strings, various job boards, social media outlets, and active networking within talent communities Screening: Screen incoming resumes/applications to determine which candidates are viable for placement. Interviewing potential candidates to learn about their background, qualifications, and desired employment. May also provide guidance around job search and career goals. I Schedule in-office registrations for completion of new hire paperwork. Initiate background checks, drug screening, and reference checks. Determine best client placement by discussing available job opportunities, determining qualifying characteristics, reviewing assignment expectations, and communicating start details. Build working relationships with candidates to ensure success on assignment. Provide ongoing support and assistance as needed throughout their time on assignment. Input and update candidate profile and contact information in Bullhorn ATS Format resumes to meet internal brand standards and store all candidate files in Bullhorn applicant tracking system. Format active job descriptions to meet internal brand standards and post to website Submit candidate resumes and professional bios to Manager/Director for client consideration Shadow Manager/Director on client meetings to generate new business and to ensure client contentment. Aside from that I am also an Operations Manager in Call center industry handling telco (Tmobile) and finance which is Capital One Bank. I have great experience when it comes to Customer Service and Customer support doing inbound and outbound calls and full equipped a sales representative. I also have great skills when it comes to Virtual Assistant handling a different types of account but more on Canva Designing and doing Administrative task.
Experience
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PSG GLOBAL SOLUTIONS
Sep 2021 – Sep 2022
Makati City
HR RECRUITER
●Sourcing of suitable applicants by conducting research on job boards, applicant tracking systems, company web sites etc. ●Recruiting passive candidates through phone calls, emails, and general relationship-building. ●Conducting pre-assessment calls with candidates, verifying different items such as qualifications, availability, and compensation requirements. ●Organizing and keeping of candidates’ files, tracking their activities, opportunities, and references.
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Iqor
Feb 2018 – Aug 2021
Pampanga
Supervisor l Subject Matter Expert
•Manage large amount of incoming calls •Managing data base records and drafting status reports on costumer service • Resolve product of service problems by clarifying the costumes complaint; Determining the cause of the problem; Selecting and Explaining the best solution to the solve problem; Expediting correction of adjustment following up ensure resolution •Handling orders report with fedex •logistic Analyst •Sales support •Order support •Retention support •One on One coaching with the agent •Leadership Skills •Managing a Team and doing call observation on a weekly basis •Checking agents attendance and Monitoring KPIs •Attending client call observation and provide resolution
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Sutherland
Aug 2017 – Jan 2018
Tarlac City
Finance Analyst l Finance Customer Service
•Experience in doing outbound and inbound calls •Answering general inquiries like Billing, Account Balance, Withdrawal transaction, Hotel and Online and Transaction •Create full documentation of Invoice •Create transaction summary •Perform outbound calls for collections and sales •Back office for verification of documentations •Fraud Analyst •Team leader •Costumer specialist •Costumer Service
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