Marlon Tecson

Freelance Content Writer/Editor/Proofreader | UGC (User-Generated Content) Moderator/Data Analyst | Multi-Tasker Nonpareil

Intro

Quezon City, Philippines

Content Writer/Editor/Proofreader at Freelance

UGC (User-Generated Content) Moderator/Data Analyst at MicroSourcing

Studied Nursing at Our Lady of Fatima University

Studied Psychology at Ateneo de Manila University

Joined March 26, 2021

Skills

Languages

English

-

Native or Bilingual

Tagalog

-

Native or Bilingual

About

Do you always find yourself staring at a blank page or computer screen for hours or days at a time, figuring out what online content to write about for your business? Is the mere thought of giving your business online exposure in a sea of large corporations your idea of a living nightmare? Have you experienced taking some time out from managing your business (or even considered doing so) just to do that content write-up yourself for the lack of a decent writer? Then a content writer is what you need. A content writer, simply put, is a professional who writes interesting, engaging content for online reading and usage. Their output may consist of articles, blog posts, or e-newsletters, just to name a few examples. Having a great writer can very well be considered the proverbial holy grail for any business. Let's face it. It's extremely difficult nowadays for any business, large or small, to survive without any form of written online presence to speak of. If you run a business hands-on, you would understand perfectly well that it's like running a track and field relay race without the aid of a running partner to deliver that winning run. I know exactly the feeling of being left alone to your own devices and run everything in your business by yourself. Even after ensuring everything in it is all set and running smoothly, without a writer to promote its presence online, all that hard work and sacrifice would amount to nothing. If you're looking for a content writing partner to deliver that knockout piece, you need not look very far. That might just be me. Don't be fooled by my resume, though. I may be handling a successful, 9-to-5 business process outsourcing (BPO) job right now, but that doesn't mean I can't be bothered to write a power-packed content piece or two. In fact, you can count on me to do so on a part-time basis. Need content written in a casual or formal tone? No problem, I can do either. Best of all, I'm dependable, efficient and approachable. If by any case you're still looking for that relay racing partner for your business, you can pass the baton to me... Well, to be exact, you can reach out to me through my LinkedIn account or email address below. We'll then see if my writing style is your cup of tea for your business. It's always been said that "No man is an island." So make it a point not to do everything by your lonesome and get a great content writer for your business so you can rest easy. What are you waiting for? Email me now at phi.1936.oly@gmail.com, and I'll see you on the other side.

Experience

Freelance

Mar 2021 – Present

National Capital Region, Philippines

Content Writer/Editor/Proofreader

• Writes, edits and proofreads English-language content on a freelance/part-time basis

MicroSourcing

Mar 2019 – Present

National Capital Region, Philippines

UGC (User-Generated Content) Moderator/Data Analyst

• Uses a proprietary tool to analyze uploaded receipts • Accurately identify and record the data points required for validation (purchase date, retailer, qualifying products, quantities and prices) • For non-receipt programs, review submissions and ensure they follow the requirements laid out within the official rules • Review images and confirm if they follow the rules of a certain promotion • Performed other tasks/assignments as required

WNS Global Services

Dec 2016 – Mar 2019

National Capital Region, Philippines

Senior Associate - Back Office

• Worked at the Accounts Receivable and Credit Back Office line of businesses, processing credit balance transfers, correcting payment errors, revising customers’ regular pay plans, among others • Provided excellent customer service by resolving all current issues on customers’ accounts in a pure back office capacity • Maintained and updated customers’ accounts on client database • Met and exceeded client-proposed metrics and promoted core values of WNS in all aspects of work • Performed other tasks/assignments as required

Sykes Philippines

Apr 2016 – Jul 2016

National Capital Region, Philippines

Back Office Associate

• Processed customer and client requests for account nominations, tax file number additions, change of account or personal information, among other requests • Performed other tasks/assignments as required

HSBC

Nov 2012 – Sep 2015

National Capital Region, Philippines

CCSS Representative I (UKCC Direct)

• Provided extraordinary service through phone interactions with customers, focusing on resolving their requests with an efficient, accurate, professional and courteous manner to create customer loyalty • Generated relationships that lead to sales through conversations with cardmembers/customers, incorporating needs analysis, building rapport, offering advice and overcoming objections • Was responsible for meeting targets for efficiency, quality and effectiveness • Exhibited adherence to Core Standards and behavior by participating in team meetings and activities to promote team spirit and cohesiveness • Developed skills and knowledge by undertaking periodic Compliance Exams that ensure conformity with country laws and internal HSBC policies and procedures, technical training that enhances system knowledge and proficiency, and regular attendance at learning sessions and team meetings • Assisted in the implementation of the Group compliance policy locally by containing compliance risk in liaison with the Global Compliance Officer or Local Compliance Officer ensuring adequate compliance resources and training, fostering a compliance culture and optimising relations with regulators; Maintained HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators; Awareness of Operational Risk associated with the role, in compliance to SOX (Sarbanes-Oxley Requirements) for Group Service Centers (GSCs) • Handled telephone banking, credit card, security reset, and lost and stolen card queries on first point of contact • Completed other related other duties from time to time

HSBC

Apr 2010 – Nov 2012

National Capital Region, Philippines

Process Executive (US Cards Care)

• Same as CCSS Representative I (UKCC Direct), with only credit card queries, including lost and stolen ones, being handled on first point of contact

TeleTech Philippines

May 2008 – Jun 2009

National Capital Region, Philippines

Technical Support Associate (Telecom New Zealand)

• Provided technical support for broadband Internet, browser, e-mail client and web-based e-mail and McAfee users through effective troubleshooting and problem-solving techniques • Proactively kept up to date on new procedures • Transferred customers to other internal departments where appropriate • Identified the need to escalate specific issues and follow through where necessary • Performed outbound calls for follow-up where required • Dedicated to enhancing and developing own technical and non-technical skills • Undertook additional tasks as assigned by the Supervisor • Committed to arriving on time for every scheduled shift

Education

Our Lady of Fatima University

Jun 2003 – Mar 2006

Bachelor of Science, Nursing

Ateneo de Manila University

Jun 1996 – Mar 2000

Bachelor of Arts, Psychology