Marta De Leo, Pension Administrator

Experience

Irish Life

Apr 2019 – Present

Ireland - Dublin

Pension Admin

• Administering business and providing customer service for corporate clients • Processing bank transfers – claim, commission, pension Db and Dc reunds and also internal transfers. • Looking after DC bank account - locate all payments to the right scheme • Deal with and responding to internal queries and information requests • Processing and posting cheques using Oracle • Provide support for DB bank credits, ensuring all the credits are allocated to the right scheme. • Assisting the Consultants, Service Co-ordinator and Team Manager in the development of customer service excellence standards within the team

Invesco Ltd

Oct 2017 – Apr 2019

Dublin

Finance Administrator

Review monthly financial returns on administration expenditure for accuracy and completeness • Monitor data submitted and notify errors to appropriate team members • Deal with and responding to internal/external queries and information requests, co-ordinating responses to PQs. • Provide administrative support to all aspects of department • Analysing: account movements and payments (Debit & Credit) • On Sage program posting invoices, payments, cheques, employee expenses, pension payrolls and monitoring statements. • Prepare papers/ information for meetings

Microsoft, Dublin

Jan 2017 – Oct 2017

Dublin

Senior – SME (Subject Matter Expert)

• Responsible for the management of Agreements; • Assist Team Manager with required reporting and presentations. • Ensuring that all necessary work is prioritized when requested by OPS PM/SUB/OAM/Customer and assigned to agents; • Supporting OPS PM of Program to ensure team/new hires are trained; • Responsible for identifying any systems issues and flagging to OPS PM/Team Leader; • Provide any productivity,quality,efficiency improvement measures and flagging to OPS PM/Team Leader; • Work with appropriate resources/OPS PM/MS Management in order to maximize the customer needs/expectation; • Motivate team to ensure maximum output of work and service through effective management of queues and delegation of daily operations; • Responsible for attending all necessary meetings and completing assigned action items when applicable.

Microsoft, Dublin

Nov 2012 – Jan 2017

Dublin

Quality Auditor

• Responsible for validating and auditing contracts; • Review Agreements to ensure all legal requirements are met and documentation is complete; • Regular updates must be provided to customer/ Microsoft Partner on progress via phone and email; • Analysis and investigation of queries related to specific Microsoft Business Programs, and Contracts; • Supporting team in Manila, when specific instructions needed regarding processes via conference call; • Providing support to other team with the resolution of more complex or unusual problems; • Ad hoc reporting and project completions upon request by the Team lead and Management; • Testing of newly implemented for Sarbanes–Oxley compliance check; • Query escalation management: answering to escalations from partners and 3rd parties; • Tracking and Monitoring Weekly Quality reports and ensure all Data is updated continuously.

Education

Budapest Business School-Finance and Accounting

Sep 2009 – Jun 2012

• Banking administrator

Marta De Leo

Pension Administrator

Skills

Languages