I am a travel consultant and customer service representative with one year of experience in both fields. Recently, I completed a course in Google Project Management, which I am excited to work with. However, my true passion lies in serving customers and ensuring their satisfaction by resolving their issues. As a customer service representative, my strong suit is my ability to remain patient, tolerate difficult customers, and know when to stay silent. I am highly motivated to improve myself and strive for success even in seemingly impossible situations. I am determined to achieve my goals and continuously enhance my skills.
Experience
Asap Tickets
Feb 2023 – Present
Wilmington Delaware US
Travel consultant
As a Travel Consultant at ASAP Ticket, I assist customers in planning their travel by booking flights, car rentals, hotels, and other tour services using GDS and CMS. I ensure customer satisfaction by following up on leads and building loyalty, resulting in return business and referrals. By consistently surpassing monthly sales targets and achieving a gross profit of $3,500 by 20%, I have contributed to the overall success of the company.
