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Marvin Wright

computer programmer with a bachelor’s degree in computer science and extensive education in software and application develop

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Intro
Cleveland, United States
Studied at National council for mental wellbeing
Studied Computer Sciences at University of Phoenix
Studied Software Development at University of Phoenix
Studied at Society of Cable Telecom Engineers
Studied Computer Sciences at Cuyahoga Community College
Computer Networking
Joined January 15, 2025

Skills

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English
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About
Detail-oriented computer programmer with a bachelor’s degree in computer science and extensive education in software and application development. Successfully balanced academic rigor with responsibilities as an essential worker in broadband and fiber technology during the pandemic, demonstrating resilience, adaptability, and a strong work ethic. Eager to leverage technical expertise, problem-solving skills, and a fresh perspective to deliver innovative and efficient solutions in dynamic and fast-paced environments.
Experience
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Charter Communications
Feb 2021 – Jan 2025
Cleveland, Ohio
Maintenance Technician 3rd Shift
Technical Skills • Fiber Optic Knowledge • Network Troubleshooting • Equipment Proficiency • Technical Documentation Field Work • Physical Installation • Repairs and Maintenance • Environmental Awareness • Network Knowledge • Infrastructure Understanding • Protocols and Standards • ISP/Telecom Systems Customer Service • Effective Communication • Professionalism Safety Practices • Electrical Safety • Workplace Safety Problem-Solving & Adaptability • Critical Thinking • Adaptability Documentation and Reporting • Accurate Records • Network Mapping
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Charter Communications
Sep 2017 – Feb 2021
Cleveland, Ohio
Field Technician
Installation and Setup • Customer Premises Equipment (CPE): • Wiring and Cabling • Signal Optimization • VPN networking Maintenance and Troubleshooting • Network Diagnostics • Repair Work • Environmental Challenges Customer Interaction • Problem Resolution • Professionalism Networking Knowledge • Basic Networking Protocols and fundamentals • Signal Pathway Knowledge • Voice, Video, and Data Services Field Work Experience • Physical Demands • Mobile Problem-Solving • Time Management Tools and Equipment Usage • Testing Tools • Hardware Tools • Software Safety Practices • Working at Heights • Electrical Safety • Field Awareness Emerging Technology Adaptation • Smart Home Integration • Upgrading Legacy Systems • 5G Integration
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Progressive Insurance
Oct 2013 – Jun 2017
Highland Heights, Ohio
Customer Service Rep Lead
Leadership and Team Management • Supervising a Team • Training and Coaching • Conflict Resolution Customer Service Expertise • Resolving Escalations • Customer Retention Strategies • Maintaining Professionalism Industry Knowledge • Understanding Insurance Policies • Claims Process Expertise • Regulatory Compliance Operational Management • Performance Metrics • Process Improvement • Workforce Planning Communication and Collaboration • Internal Coordination • Team Communication • Customer Communication Technology and Tools • CRM Systems • Call Center Tools • Data Analysis • IT support Problem-Solving and Decision-Making • Handling Unusual Cases • Quick Decision-Making • Policy Clarifications Emotional Intelligence • Empathy and Patience • Motivating the Team Adaptability and Growth • Handling Change • Learning Industry Trends
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Domestic Uniform
Feb 2010 – Oct 2013
Brecksville, Ohio
Logistics Service Manager
Logistics and Operations Management • Route Optimization • Inventory Management • Fleet Management Customer Relationship Management • Service Quality Assurance • Client Retention Leadership and Team Supervision • Team Oversight • Training and Development • Conflict Resolution Textile-Specific Knowledge • Product Expertise • Rental Lifecycle Management Operational Efficiency and Cost Control • Budget Management • Workflow Optimization Safety and Compliance • Transportation Regulations • Workplace Safety Problem-Solving and Crisis Management • Delivery Challenges • Customer Complaints • Supply Chain Disruptions Data and Technology Proficiency • Logistics Software • Data Analysis • Digital Tools Sustainability and Green Logistics • Eco-Friendly Practices • Textile Recycling
Education
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National council for mental wellbeing
Jun 2022 – Jul 2022
Mental Health First Aid
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University of Phoenix
Nov 2017 – Aug 2020
Certificate in Advanced Software Development, Computer Sciences
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University of Phoenix
Nov 2017 – Aug 2020
Bachelors of Science in Computer Science, Software Development
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Society of Cable Telecom Engineers
Sep 2017 – Nov 2017
Broadband and Fiber Certification
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Cuyahoga Community College
Mar 2008 – Aug 2010
Associates in Computer Engineering, Computer Sciences