Marwan El-Sayed

Customer service representative

Message

Intro

Cairo, Egypt

Fiber Optics Technical Support Agent at Intelcia

Studied Information Management at Canadian international college

Telecommunications

marwancool.github.io/newsite

Joined March 16, 2023

Skills

Languages

English

Fluent

Arabic

Native or Bilingual

About

An expert in customer service and technical support that is looking forward for a new challenge

Experience

Intelcia

May 2022 – Present

Smart Village, Building 2401 Km 28, Cairo Alexandria Desert Rd., Abu Rawash, Giza Governorate, Egypt

Fiber Optics Technical Support Agent

Fixing any technical problem a fiber customer has with his/her Internet, TV and landline, While working with technicians and back-office to fix the customer's issues as soon as possible.

Hillside IT consulting group

Nov 2021 – Apr 2022

NCFC Building Banking street 5th settlement, Cairo.

Documents Controller

Hill international is an consultant company that works on various engineering projects all over the world

UX Centers

Sep 2020 – Oct 2021

Smart Village, Building 2401 Km 28, Cairo Alexandria Desert Rd., Abu Rawash, Giza Governorate, Egypt

Customer care/technical support representative

Customer service representative that handles technical support for internet, TV and Landline phones, and also gathering payments and explaining any inquire regarding their bill.

Education

Canadian international college

Aug 2016 – Aug 2020

bachelor's degree in Information of technology (IT), Information Management