Marwane Abidi

About

Ever since I was a child, I've always been eager to help others, hence my choice to pursue a career that has something to do with hospitality, customer care, and also sales. I kick-started my career as a telemarketer with MEZZO in Tunis and that experience helped develop my sales, communication, and customer service skills. After almost 4 years of online customer care, it was time for me to take the next challenge and that's how I joined Etihad Airways as a Cabin Crew in June 2015 and that was the best decision I've ever made. During my 5 years with EAG I met people from all over the world, learned how to approach people from different backgrounds in different ways, how a simple genuine kind word can make a customer loyal to the company and how making somebody's day better can make my day better in return. Thanks to the great management of the company, I've grown into a committed professional who would make things happen and get things done without excuses. This Pandemic impacted everyone's life, both professionally and personally, however I believe that we owe it to ourselves and this beautiful world we're living in to always look at the bright side, and believe that we can and we will eventually get out of the woods and watch the sun rise again.

Experience

Toptal

Mar 2022 – Present

Remote

Communications specialist

As a communication specialist, I work with applicants across a variety of disciplines, including developers, designers, finance experts. My duties included but were not limited to : ● Establish a quick connection with candidates over video calls and identify if they are a Toptal fit. ● Conduct a thorough assessment of candidates’ communication and English language proficiency. ● Guide candidates through the entire hiring process and make sure they are well informed, comfortable and satisfied with our services.

Top Tier Safety Suppliers

Apr 2021 – Aug 2021

Remote

Business development Manager

As a Business Development Manager, My duties consisted of generating qualified prospects using Emails, Cold Calling and keeping our existing customers satisfied. I was also in charge of maintaining and updating the company’s official website by uploading new products and services that may catch the attention of potential customers.

Etihad Airways

Jun 2015 – Jun 2020

Abu Dhabi

Cabin Supervisor

As a Cabin Supervisor, I was responsible for the safety and security of the crew and every customer on board the flight. I provided excellent customer service to passengers while ensuring their comfort and safety throughout the flight and made sure they leave the aircraft satisfied and willing to come back. My duties as a Cabin Crew included but were not limited to : - Guide and assist for safety and comfort to passengers - Present emergency equipment and give instructions to passengers on how to use it. - Monitor the cabin crew performance, manage and secure the cabin. - Assist passengers and cabin crew during emergency situations - Prepare and submit reports on flight incidents - Act as a liaison between the flight deck, the cabin crew and the ground staff.

Mezzo

May 2012 – Apr 2015

Tunis

Telesales Supervisor

At Mezzo I was responsible for setting weekly and monthly sales targets, training new Telesales staff, designing and implementing sales strategies, monitoring the performance of the sales team, and handling escalated customer complaints.

European Union

Sep 2011 – Oct 2011

Tunis

Interpreter

Facilitated effective communication between the European Union observers and their Tunisian interlocutors using the consecutive interpretation from Arabic to French/English. ● Prepared paperwork such as agendas, contact lists, and tables containing the names of the different parties in Arabic and their translation in French/English. ● Translated brochures and flyers of the different parties from Arabic to French/English.

Education

Higher institute of applied languages and computer science of Nabeul

Sep 2008 – Jul 2011

Bachelor’s degree , Business English

Skills